Credit Card Authentication for Blackout
We’ve had some reports, and have confirmed that a few of you may have had issues with multiple credit card auths for purposes of address verification, possibly as a result of some of the early issues we had with the form. We’re working on identifying you all now, though if you’re having repeated issues with Credit Card authentication, i’d very much appreciate you reaching out to me via email at firstname.lastname@example.org. Please, if you are having other problems, there are appropriate threads here on the blog – and i’d very much appreciate you commenting here and the team will get back to you asap.
To put you somewhat at ease, we’re not actually charging your cards, we do whats called an auth, which essentially holds $1 per transaction, so that we can check your address. The money is released back to you within a few days.
We can fix the problem on a per account basis and make sure it doesnt happen again, so if you’re having trouble or have noticed this activity (its definitely NOT happening to all of you), again please reach out to me via email and we’ll get you sorted out immediately.