New Release for Windows Users

UPDATE: We’re aware of the issue with install on Vista introduced by the new release, and are working to resolve it. Check back here for updates. Thanks!
Hi all,

We just posted a new release that should fix the startup audio issue on the PCs (audio not on when you first start the app or when you switch streams). In addition, we doing some things differently with video on the PC version now, which should significantly improve playback quality on the streams. Some of you had accurately commented earlier that it didnt look the same as it does in the media player on the site, and it now should.

Again, thanks for all of your comments. We have a dedicated team of engineers going through the threads here and responding (in addition to me) to issues that are raised here. I’ve also spoken with a ton of you all today, and am doing my best to get back to emails as well.

I’ll be putting up in a bit a summary of where we think we are and provide an opportunity for you guys to give us some feedback on new features and functionality we introduced this year.

Thanks again,

Justin

121 Comments

When there is a new release, such as this, does that mean there is a need to uninstall, redownload the setup, and reinstall?

Still Getting VMR Errors.
Here is my txt file.

——————

System Information

——————

Time of this report: 4/4/2007, 16:02:58

Machine name: MUSICWORKS

Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.061219-0316)

Language: English (Regional Setting: English)

System Manufacturer: MICRO-STAR INTERNATIONAL CO., LTD

System Model: MS-7211

BIOS: Phoenix – AwardBIOS v6.00PG

Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs)

Memory: 446MB RAM

Page File: 436MB used, 617MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 9.0c (4.09.0000.0904)

DX Setup Parameters: Not found

DxDiag Version: 5.03.2600.2180 32bit Unicode

————

DxDiag Notes

————

DirectX Files Tab: No problems found.

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Music Tab: No problems found.

Input Tab: No problems found.

Network Tab: No problems found.

——————–

DirectX Debug Levels

——————–

Direct3D: 0/4 (n/a)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (n/a)

DirectMusic: 0/5 (n/a)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

—————

Display Devices

—————

Card name: VIA/S3G UniChrome Pro IGP

Manufacturer: VIA/S3G

Chip type: VIA/S3G UniChrome Pro IGP

DAC type: Internal

Device Key: Enum\PCI\VEN_1106&DEV_3344&SUBSYS_72111462&REV_01

Display Memory: 64.0 MB

Current Mode: 1024 x 768 (32 bit) (60Hz)

Monitor: TRL/RIC DH-1764M/DH-1764

Monitor Max Res: 1280,1024

Driver Name: vtdisp.dll

Driver Version: 6.14.0010.0275 (English)

DDI Version: 9 (or higher)

Driver Attributes: Final Retail

Driver Date/Size: 12/26/2005 23:06:14, 3490432 bytes

WHQL Logo’d: Yes

WHQL Date Stamp: n/a

VDD: n/a

Mini VDD: vtmini.sys

Mini VDD Date: 12/26/2005 23:06:22, 247040 bytes

Device Identifier: {D7B71FE6-7004-11CF-C176-1B52A0C2CB35}

Vendor ID: 0x1106

Device ID: 0x3344

SubSys ID: 0x72111462

Revision ID: 0x0001

Revision ID: 0x0001

Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D

Deinterlace Caps: n/a

Registry: OK

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

DDraw Test Result: Not run

D3D7 Test Result: Not run

D3D8 Test Result: Not run

D3D9 Test Result: Not run

I am recieving an error message when loading mossaic, it say error log full. It does that after it downloads an updates and tries installing.

Any ideas?

With the new update, Mosaic no longer loads properly on my computer. It stops responding at the “Looking for update” screen. I’m running 24-bit Vista. It was working smoothly prior to the last update.

Hi Justin,

Thanks for the updates.My problem is last night Mosaic worked pretty good late.Today i get home from work,it downloads updates to install then closes down completely.Have tried several times to reload with same results.Any solutions would be appreciated

I think I figured it out, I went to administrative tools, event viewer and cleared events. Seems to have worked.

I added the new stuff your added Justin== first thing I noticed –it lost its video game look in which now is big improvement was made. On your way gang–keep it up. hanker

Hi,

Mosaic worked fine for me on my laptop until today. Now when I start it, it attempts to install the update, then crashes. I get the message from Vista that the application has stopped working.

To be more specific, it goes through the “Checking for updates,” “Update found,” “Installing update” sequence, reaches 100% on the install, and then a message box appears that says “MLBAppStart.exe has stopped working . . .”

mine is same as adam.land

Im also getting the MLBAppStar.exe has stopped working message as soon as its about to finish the install of the update, and then program closes, Im also using Vista premium 32-bit, it was somewhat working before this update except for single view games. Im seriously getting fed up with this.

@ adam–I used the mlb.com then to mosiac–then download again–it cleared that problem with me. Hope for u as well.

Also running a Vista system. When originally installed this afternoon, it caused massive screen resolution flicker problems (Dell Inspiron e1705 native resolution 1920×1200). I rebooted a few minutes ago and when I tried to load Mosaic, it downloaded an update which now causes an error resulting in the program shutting down. I no longer can access Mosaic.

Yeah, I was patient at first, but it is very frustrating that these issues were not dealt with before they began selling subscriptions.

I get same error as above when it begins updating. Will uninstall and reinstall and see if it works. Will let you know

will add it did the same when I used the icon from my homescreen. Until I did what i quoted. Hank

Uninstalling, re-downloading and re-installing Mosaic fixed the update error where the exe had an error and the program closed.

Reinstalling worked for me, too. Seems that they have an issue with the program trying to update itself.

running it as an administrator got me past the error, but I still cant view any games in single game mode, Im going to completely uninstall the program tonight and re-download it and see if it helps, but im pretty sure its not gonna change one thing.

@adam–Exactly.

Maybe it’s an illusion but the 700k single game feeds look much better now. I love Mosaic because the games are widescreen and even on my 46-inch 1080p LCD, they are very watchable. Not a fan of accessing the games on the browser cause they are 4:3.. Mosaic fills out at 16:9 and doesn’t look bad at all in fullscreen mode, in my opinion. Keep it up guys.

i had the same problem as hogan and adamland. i uninstalled and reinstalled. now i can get back into mosaic but it never finds a connection. it did earlier.

constant stream error now.

dylan, I got stream error in 6-game mode too. Not a problem for me though cause i don’t watch 6-game mode. I use single game mode and use mosaic cause it’s a widescreen picture and offers quicker switching from game to game then the browser

Man it seems all games very wild today.

well you’ve been more help hogan in the last 2 minutes than the last 2 days from mlb. at least you took the time to address me.

problem still stands but thanks for the response hogan.

Does anyone know how to watch 6 games in higher quality? Are they working on that or do I need to improves my video card?

NP Dylan,

I don’t mind helpin out if I can. I’ve had very few issues with the service besides quality of the 700k picture so I can’t really **** on the service. I also have never had the Extra Innings package so I knew what to expect as a MLB.tv subscriber for three years

In response to hogan_disciple, I watched the Indians at White Sox via the web browser today and it was the 16:9 Comcast HD feed.

Well I still have mega problems with mine! I got a Radeon 9800 Pro with over 3MB line and still can hardly get it work which is a huge shame for me. I live in UK and cant watch it! It buffers quite often and general Mosaic in my opinion is not great.

I am having the same problems as philhanson@yahoo.com. Major flasing between my desktop and a black screen when it seems to be trying to update. Then it brings the screen that says loading, asks for my user Id and Password, enter that, some more major flashing then I always get a MLBAMPlayer.exe screen with an error after that.

MLBAMPlayer.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

AppName: mlbamplayer.exe AppVer: 4.1.0.76 AppStamp:4613d13d

ModName: multivmr9.dll ModVer: 4.1.0.76 ModStamp:4613cddc

fDebug: 0 Offset: 0000411e

AT start up it goes through the “Checking for updates,” “Update found,” “Installing update” sequence, reaches 100% on the install, and then a message box appears that says “MLBAppStart.exe has stopped working”

I am starting to think i wasted my money on this! it has been nothing but a pain in the rump!

can someone PLEASE tell me if they have actually SPOKEN to anyone on the customer support line? i always give up after being on hold for an hour.. these incompetent people are making me ill.

I am now having the same problem as several others. The low quality streaming was working for me before today’s update. Now all the screens go blank and/or it has stream errors.

I know this is a little off topic but I was checking my bank account online today the same one I paid for with MLB.com and my subscription showed that I paid 19.99 for but I also had 28 $1.00 charges from mlb.com that are still pending. I have only signed in to mosiac today. I am thinking that everytime you sign into your mlb account to watch a game it is chrarging the account you bought mlb tv with. Is anyone else seeing this in your bank account if not you might want to check! Any response would be great thanks!!

@Justin and crew==your all are awesome–by interacting with your customers. it shows that you care for everyone to have max enjoyment of your product. Not many companies to that. I greatly appreicate it. I also wonder if you guys have any hair left after these few days. Lol— many thx Hanker

I’d like to voice a complaint…

While I’m thrilled that the “pong” sounds have been removed, I think I noticed that one of the ballparks in the background of the “pong” screens was Olympic Stadium in Montreal. Nobody even plays there anymore – What’s the matter with you people?!?! 😉

Keep up the good work. Looks good.

Running a 32 bit Vista Home Premium, Every single time I start up Mosaic I get this error.

Microsoft.NET Framework

Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. if you click Quit the application will close immediately. Retrieving the COM class factory for component with CLSID {2A7F1E4B-487C-9419-F24F01CAA644} failed due to the following erre: 800703e6

Any help would be great. I have tried re-installing more than once, all the updates I have retrieved just won’t work.

Yes it did same to my debit also but 3 times it did the dollar. Will this be corrected? Hanker

Nelly,

I remember reading that everytime you filled out the CC verification that was going around, it would temporarily charge your card $1 if you were using the free trial. Those charges are simply temporary authorizations that will be dropped according to what I read.

I thought it said it wouldnt charge my card again–But it took a dollar each time it popped up in the past Justin. I cant use my debit card til those are removed Justin. Thanks Hank

Hi guys, sorry for the somewhat delayed reply. We’re aware of the Vista issue with the new update, and are working to resolve it now. Again, thank you for writing in, this kind of commentary is extremely helpful in debugging the issues and getting this running smoothly for you all.

Thanks,

Justin

Correction–5 times it took from me. Hank

Hello, I have Windows Vista, but appear to be getting a different error than reported. In my event log, I’m getting the following error. The strange part is, is that it is installing and just giving a streaming error, but everytime I connect it is trying to install the update again.

Summary for :

======================================

–> MachineName: SEANNRDUBAY

–> TimeStamp: 4/4/2007 10:40:06 PM

–> FullName: Microsoft.Practices.EnterpriseLibrary.Common, Version=1.1.0.0, Culture=neutral, PublicKeyToken=null

–> AppDomainName: MLBAppStart.exe

–> WindowsIdentity: SEANNRDUBAY\Seann DuBay

Exception Information Details:

======================================

Exception Type: System.IO.DirectoryNotFoundException

Message: Could not find a part of the path ‘C:\ProgramData\MLB TV Mosaic\TVScript’.

Data: System.Collections.ListDictionaryInternal

TargetSite: Void WinIOError(Int32, System.String)

HelpLink: NULL

Source: mscorlib

StackTrace Information Details:

======================================

at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

at System.IO.Directory.InternalGetFileDirectoryNames(String path, String userPathOriginal, String searchPattern, Boolean includeFiles, Boolean includeDirs, SearchOption searchOption)

at System.IO.Directory.GetFiles(String path, String searchPattern, SearchOption searchOption)

at Microsoft.ApplicationBlocks.Updater.ActivationProcessors.FileDeleteProcessor.Execute()

at Microsoft.ApplicationBlocks.Updater.Activator.ActivationManager.Activate(UpdaterTask task)

Thanks for the reply!! I saw that to with the cc verification but the thing is I signed in only on mosiac not the website where the cc verification showed up and it still showed the 1$x5 deductions in my account? Who knows I guess pray that they really drop the $1 charges. Hanker will this be corrected I sure hope so! Thanks again for your help.

ok so, i uninstalled and re installed and it loads up fine, no problems with the audio and it even shows the video. my problem is that the video freezes every few seconds and the timing is messed up meaning a crappy stream. lastly, it will only connect on the low quality stream not on the medium or high. it says that it cannot connect to please try a different connectivity level.
please help!

I got ya beat Hank 28!!!!! That is all I see on my bank statement onlline not pretty!!!

Hope indeed nelly–I cant refill til they off or they will pay it. Hank.

@nelly–ha It was all that was left or would been plenty more. Hank

I have the exact same problem as Packerfan. The single browser from the website works pretty well, but I paid for and would like mosaic.

installs successfully but program will not open. i get the error message “the procedure entry point getrequestedruntimeinfo could not be located in the dynamic link library mscoree.dll, followed by .net initialization error that says c:\windows\microsoft.net\framework\v2.0.50727\mscorwks.dll could not be loaded

Justin please check into the CC problem when they kept taking dollar holds!!! I cant refill my card til they are removed. Thanks Hank.

well at least you know that vista has no working mosiac as of now and are trying to fix it.

single game 700k is so choppy today that i can’t watch it. only in 400. yesterday i would watch a full game with not one glitch. i don’t know why it would be any different today but it is. well i guess mosiac managed to get more broken but hey you guys are trying.

Hank is it still making you do the cc thing!! I want to try to get the brewer game tonight but I can’t afford to give them $5 doing it.

i am using mosaic with vista. I did the uninstall, re-download and install of mosaic to get it working. I also get 6 game view working on lowest quality. Higher two qualities and I get stream errors. I love the fixed 700k single game. Looks Sweet.

@nelly– no nelly–it was when it kept popping up on us on monday when it did every 5 mins. Not so now nelly–dont worry about now it was from Mon mainly. Thx Hank

Tryin get the crew to look into this–Its not right mlb!!!!!!!! Hank and many others ( Im sure)

Its not funny MLB–Green Dot can close my account for having entry errors like that. This is serious–please look into it. Not a happy camper right now.

Guys, we’re looking into the CC issue now. We’ve had a few reports of it, but have confirmed that its definitely not happening for everyone.

In addition, we’re not actually charging your cards, just performing an AUTH for $1, which allows us to check the address.

It looks like this might be due to putting in invalid data, but we’ll know more shortly.

Anyone who is experiencing this issue should feel free to reach out to me directly via email.

Thank you,

Justin

I have discovered a different, more troubling problem. When I did the download reinstall fix, Mosaic worked fine, but now I cannot load a ton of content-heavy websites in my browser like mlb.com, espn.com, etc. I think (just a guess) that swarmcast is somehow interfering with my browser. When I completely uninstall swarmcast and Mosaic, I can go to the websites, but if I install Mosaic and swarmcast, I cannot. Please advise.

I am sure that I am not putting in invalid information!!! Hank are you putting in correct info?

i’ve got the same prob as packerfan and christopher.elke…i can only watch on low stream since re-installing a couple hours ago. not good quality video.
help??

ok kool but green Dot is picky about those many 1 dollar authurizations and furthermore it said it wasnt going charge it–it quoted. But they dont know that on their side and if I attempt to call them to removed them–they charge me a fee to do so. I dont want to go that route if I can help it. Hank

@ nelly nope I used the correct infro==til I got wise up and just click ok instead of filling it out again and again

Should only need email address and password to verify not cc like many others have said. And I agree it should be that only.

Can’t connect at all. Getting “Network Stream Error” and none of the screens show up.

Looks like word is getting out: http://www.bizofbaseball.com/index.php?option=com_content&task=view&id=975&Itemid=52 Uh-oh.

I ain’t sayin’… I’m just sayin’…

well at least some of you can get low stream since the update. i have uninstalled reinstalled 4 times and i get nothing on mosiac. and 700k is too choppy. that update has made my viewing go from less than adequate to almost no viewing at all. time frame justin????

i feel bad for you guys with you cc problems, that’s not a joke. even a hint of your info or charges like that would put me on edge.

Justin,

My mosaic looks the same as last night. To make it clear to you, at the highest video quality setting in a 6 screen view, the score banner that appears on the screen is so blurry it’s unreadable. This looks nothing like the clarity on mlb.com’s promotional area for this product. What should I do?

I can’t get anything to work in mosaic but the low res streams. Nothing but “Network Stream Error” on medium or high settings.

I want faster.

Hank I emailed Justin and gave him my phone number and he called and resolved my problem!!!! He said that they will not be charged and he got my mlb working VERY VERY helpful thanks Justin!!!

If I can’t get the Phillies game by the sixth inning I am cancelling my subscription.

This is ridiculous.

Good to hear that nelly–gl but not with me–as tho they care less who they hurt.

hank, your account is fixed as well. I called nelly first as i got his note first.

again, very sorry for the inconvenence.

this whole experience is a massacre…but thanks for trying to fix it.

Green Dot is my only trusted onliner I have–if they close it due to companies errors on me—Im out and duck soup paying my bills.

I even paid the extra $5 to upgrade tonight hoping something would work and nothing.

Thanks again justin–not your fault its just bugs. But they do have strict rules thats why they charge their lovely 4.95 for refills. Aside from that you guys are awesome as I have said. Hank

Thanks to the newest build, I have extremely limited internet connectivity. I can only load text-based webpages, gmail, etc. Also, Mosaic is no longer able to connect to the internet to update itself. It’s one thing to screw up your own product, it’s another when it goes beyond the product itself and interferes with my ability to connect to the internet in general. I am computer savvy and am working to fix this on my own, but some help from your end would be much appreciated.

Well, I am running Vista it was working alright, but alas, with the latest “update” I now get error messages when starting mosaic. The upload loads each time, then I get the following error:

Retrieving the COM class factory for component with CLSID {2A7F1E4B-1724-487C-9419-F24F01CAA64} failed due to the following error: 800703e6.

Details:

See the end of this message for details on invoking

just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************

System.BadImageFormatException: Retrieving the COM class factory for component with CLSID {2A7F1E4B-1724-487C-9419-F24F01CAA644} failed due to the following error: 800703e6.

at onQ.BroadbandServiceManager.BroadbandServiceManager.Initialize(Panel DisplayPanel)

at onQPlayer.PlayerForm.InitBSMAndApp()

at onQPlayer.PlayerForm.PlayerForm_VisibleChanged(Object sender, EventArgs e)

at System.Windows.Forms.Control.OnVisibleChanged(EventArgs e)

at System.Windows.Forms.ScrollableControl.OnVisibleChanged(EventArgs e)

at System.Windows.Forms.Form.OnVisibleChanged(EventArgs e)

at System.Windows.Forms.Control.WmShowWindow(Message& m)

at System.Windows.Forms.Control.WndProc(Message& m)

at System.Windows.Forms.ScrollableControl.WndProc(Message& m)

at System.Windows.Forms.ContainerControl.WndProc(Message& m)

at System.Windows.Forms.Form.WmShowWindow(Message& m)

at System.Windows.Forms.Form.WndProc(Message& m)

at onQPlayer.PlayerForm.WndProc(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies **************

mscorlib

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.312 (rtmLHS.050727-3100)

CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll

—————————————-

MLBAMPlayer

Assembly Version: 4.1.0.76

Win32 Version: 4.1.0.76

CodeBase: file:///C:/ProgramData/MLB%20TV%20Mosaic/MLBAMPlayer.exe

—————————————-

System.Windows.Forms

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.312 (rtmLHS.050727-3100)

CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll

—————————————-

System

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.312 (rtmLHS.050727-3100)

CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll

—————————————-

System.Drawing

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.312 (rtmLHS.050727-3100)

CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll

—————————————-

onQ.BroadbandServiceManager

Assembly Version: 4.1.0.76

Win32 Version: 4.1.0.76

CodeBase: file:///C:/ProgramData/MLB%20TV%20Mosaic/onQ.BroadbandServiceManager.DLL

—————————————-

System.Xml

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.312 (rtmLHS.050727-3100)

CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll

—————————————-

Interop.SIMULATIONMANAGERLib

Assembly Version: 1.1.0.0

Win32 Version: 1.1.0.0

CodeBase: file:///C:/ProgramData/MLB%20TV%20Mosaic/Interop.SIMULATIONMANAGERLib.DLL

—————————————-

************** JIT Debugging **************

To enable just-in-time (JIT) debugging, the .config file for this

application or computer (machine.config) must have the

jitDebugging value set in the system.windows.forms section.

The application must also be compiled with debugging

enabled.

For example:

When JIT debugging is enabled, any unhandled exception

will be sent to the JIT debugger registered on the computer

rather than be handled by this dialog box.

gees I must be lucky–I have vista and aside from some bugs its ok. Its a 32 bit–tho

Justin is the man! Got me working 1-2-3!

Now its time to watch the Phillies game and drink a Yuengling. I will have one for you:) Get some sleep!

Since I reinstalled Mosaic today, my streaming keeps cutting out and buffering if I watch anything except the single game screen.

LOL, I cannot even go to the Mosaic download page anymore to download a new installer. Anyone have any ideas on how to restore my internet connectivity?

I can’t get Mosaic to work at all. No video what so ever!!!What do I need to do to get it to work? I tried to reinstall it 5 times with no luck. I’m ready to call MLB.com and cancel my membership. Its not worth the aggravation. Mosaic is a waste of money, I really hope that cable gets Extra Innings back soon!!!

I continue to uninstall the software, re-install, and am not able to open the software due to “failure to initialize”.

1 – Why is there ONE PERSON named “Justin” who is responsible for fielding all of these issues. This isn’t 2 or 3 small customer specific problems – IT’S A MASSIVE FAILURE OF YOUR PRODUCT. People are not responding to phone calls and emails because there are thousands unable to enjoy the product they paid money for. I’ve never seen anything like this.

2 – I’ve posted several times. I appreciate “Justin” is one person and can only post updates as they come in. Why are they buried in this blog? Answer – THEY’RE STILL SELLING THE PRODUCT THAT DOES NOT WORK! If I hadn’t caught this blog early on opening day, I’d be with the masses on hold for an hour.

3 – On Monday, I was told mosaic could not run on 64 bit operating systems. This was the first I’ve heard of that little problem – some three weeks after I “upgraded” my subscription. And that’s all I’ve heard. No word on whether or not a 64 bit version will be available. And if so, when.

This entire experience has been infuriating. You ripped me and everyone else off for $120. The people who will pay $120 to watch 6 baseball games at once ON A COMPUTER are a little more than mom and dad taking the kids to 1-2 games a year. We’re the core audience and you totally screwed us. You can’t tell me that you weren’t aware of the various problems with this software. It’s a completely failed product and there should be refunds immediately.

Please respond to the issues I’ve mentioned. I’ve got better things to do than monitor this blog and install and install and install after every “update”.

This is the 3rd day that I get the “Stream error, retrying” and “Network stream error” in Mosaic regardless of new updates and rebooting daily. As I mentioned last evening, I made sure that “MLBAMPlayer.exe” and “MLBAppStart.exe” was permitted by my Windows XP SP2 Firewall to go through.

All I am seeing in Mosaic is a blank, black screen whether in 6-game/4-game/1-game mode. I have zero problems with 400K and 700K videos found on mlb.com. What *is* the issue that I have then?

mosaic was working great yesterday today after it downloaded the update and installed, I now get ” MLBAppStart.exe has stopped working correctly & windows will close the program”. it now closes mosaic and gived me the same result after tyring several times.
How can I get work again before the update? I am missing my games.

Still have the constant buffering problem, although it’s not quite as persistent as last night. But I also notice that the 6 game screen is several minutes – not seconds – behind the single game screen.

Justin,

Mosaic 6 game works good at low quality and I have no issues with audio. My problem is that I cannot go from 6 game mode to single game mode. I get an error saying, “Stream error, retrying”. Any thoughts?

–no place to put this–
Was wondering that lady owner of astros/ is she separate or the owners wife? Lady with the hairdo behind homeplate. Been wondering for quite some time.

Also i wonder if it causes players to be more nervous when you know the owners keep staring at you during play at all times. Must cause some pressure for sure. From seeing her and him for quite afew yrs–I know they are pretty strict of the teams/perforance. Hank

I’m running on vista and when I log inot Mosaic all I get is “Stream error, retrying.” It does not matter what view or what quality. It also seems that I now longer have Swarmcast? It is no longer in my list of programs. How do I get it back? I’ve tried uninstalling and reinstalling, but nothing. Justin, please help!

Justin, not sure where to post this anymore. I’m getting a bit frustrated. Still freezing up about every 10 seconds. Does it matter that I’m wirless? I have it set on the lowest video setting. I have XP with DSL service.And now get this, my regular MLBTV was working great and now today, when I try to open the viewing screen it shuts my internet connection down.

I’ve been timing the interval in between pauses due to buffering. It has averaged about 1 minute 30 seconds, with intervals as short as 50 seconds and as long as 2 minutes.

I’ve confirmed that my internet connectivity problems were indeed caused by swarmcast. I started swarmcast, then tried to load mlb.com, and could not load the page. Then I immediately uninstalled swarmcast, and mlb.com loaded up just fine. Swarmcast seems to be wreaking havoc on my system, as I could not load about half of the websites I tried to visit.

believe depends your puter makeup–mines been quite brief.

My machine only plays in 6 game or 4 game mode. It just hangs at connecting if I try to watch one game in mosaic…is there a reason for this. I have plenty of bandwidth, the video card is good, with updated driver, and dx9+…

need help this is my log.

See the end of this message for details on invoking

just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************

System.BadImageFormatException: Retrieving the COM class factory for component with CLSID {2A7F1E4B-1724-487C-9419-F24F01CAA644} failed due to the following error: 800703e6.

at onQ.BroadbandServiceManager.BroadbandServiceManager.Initialize(Panel DisplayPanel)

at onQPlayer.PlayerForm.InitBSMAndApp()

at onQPlayer.PlayerForm.PlayerForm_VisibleChanged(Object sender, EventArgs e)

at System.Windows.Forms.Control.OnVisibleChanged(EventArgs e)

at System.Windows.Forms.ScrollableControl.OnVisibleChanged(EventArgs e)

at System.Windows.Forms.Form.OnVisibleChanged(EventArgs e)

at System.Windows.Forms.Control.WmShowWindow(Message& m)

at System.Windows.Forms.Control.WndProc(Message& m)

at System.Windows.Forms.ScrollableControl.WndProc(Message& m)

at System.Windows.Forms.ContainerControl.WndProc(Message& m)

at System.Windows.Forms.Form.WmShowWindow(Message& m)

at System.Windows.Forms.Form.WndProc(Message& m)

at onQPlayer.PlayerForm.WndProc(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies **************

mscorlib

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.312 (rtmLHS.050727-3100)

CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll

—————————————-

MLBAMPlayer

Assembly Version: 4.1.0.76

Win32 Version: 4.1.0.76

CodeBase: file:///C:/ProgramData/MLB%20TV%20Mosaic/MLBAMPlayer.exe

—————————————-

System.Windows.Forms

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.312 (rtmLHS.050727-3100)

CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll

—————————————-

System

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.312 (rtmLHS.050727-3100)

CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll

—————————————-

System.Drawing

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.312 (rtmLHS.050727-3100)

CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll

—————————————-

onQ.BroadbandServiceManager

Assembly Version: 4.1.0.76

Win32 Version: 4.1.0.76

CodeBase: file:///C:/ProgramData/MLB%20TV%20Mosaic/onQ.BroadbandServiceManager.DLL

—————————————-

System.Xml

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.312 (rtmLHS.050727-3100)

CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll

—————————————-

Interop.SIMULATIONMANAGERLib

Assembly Version: 1.1.0.0

Win32 Version: 1.1.0.0

CodeBase: file:///C:/ProgramData/MLB%20TV%20Mosaic/Interop.SIMULATIONMANAGERLib.DLL

—————————————-

************** JIT Debugging **************

To enable just-in-time (JIT) debugging, the .config file for this

application or computer (machine.config) must have the

jitDebugging value set in the system.windows.forms section.

The application must also be compiled with debugging

enabled.

For example:

When JIT debugging is enabled, any unhandled exception

will be sent to the JIT debugger registered on the computer

rather than be handled by this dialog box.

ljmorales@satx.rr.com

After uninstalling swarmcast, Mosaic now boots no problem, but I get stream errors when I try to display anything but the lowest quality video.

No worries all the DEAL WITH CABLE COMPANIES IS MADE. Watching extra innings now on cable.

http://sports.espn.go.com/mlb/news/story?id=2826280

Justin, or someone help me please.. I reinstalled mosaic for the 5th time today, to see if maybe somehow it would work right this time and still nothing, but now this time, I dont have swarmcast for some reason, its not even showing up in my programs through control panel.. and Now im not getting ANY games streamin in 6 game view, and still my main concern for the past days.. single view games still don’t work for me, I keep getting streaming errors, yet the 700k version on mlb.tv is still coming in fine. What gives, my computer meets all requirements.

Justin, I have the same problem as andress8181. What are we supposed to do about this?

I am trying very, very hard to remain calm and not just FLAME this sorry MOSAIC product.

I’m really surprised because MLB TV works great on my computer. I get big, beautiful, smooth video on the premium 700k stream. NO buffering problems. NO connection issues. NO stream errors. Graphics all work, game data is correct and in synch with the video. The connection stays solid all the time.

None of this really works on MOSAIC. In fact, nothing works reliably. Only pieces of MOSAIC work intermittently. On the 6 screen view, rarely do any games show up. When they happen to, they are choppy and often freeze. Most of the time, the application just sits there… trying to reconnect or stuck in buffering.

The single game view is particularly frustrating. For instance, tonight the CHC/CIN game would display intermittently fine but no other game would come up.

What bothers me most about this is that when this product was introduced in the middle of the 2006 baseball season, the same problems were present, were well documented, and everyone gave MLB a pass. We believed MLB would fix the bugs and produce a quality product by opening day.

MLB failed or simply refused to invest in solving the problems. They took a big chunk of our money (120 bucks) with false promises of product capbabilities they couldn’t (or wouldn’t) deliver.

Now they put the happy face Justin out there to ask your forgiveness, pacify your anger, and waste your time with worthless updates that don’t fix the bugs.

MLB should be ashamed of pushing this sorry product off on their customers… and for penuriousnessly treating us like children.

To clarify my earlier post: the time it takes to buffer takes only a few seconds. I am timing the interval between these bufferings. This interval of a minute and a half has been fairly consistent all evening.

Mosaic worked very well for me tonight, but only on the lowest quality in both 4, 6, and single game mode. The buffering was rare, so if I could just get the high quality to work, it would be near perfect.

YOU CAN NOW WATCH EXTRA INNINGS ON CABLE:

http://sports.espn.go.com/mlb/news/story?id=2826280

Why do some feeds have the graphic overlays from the broadcasts and some don’t? It’s so hard watching a game w. out the score, count, etc etc.

Just a folow up to my previous post: Unlike some of the reports on this site, watching 700K one game at a time doesn’t work all that smoothly for me. It buffers pretty regularly, and has a hard time switching between games.

called my local COX cable branch to get the Extra Innings tonight, but the office isn’t open. what a banner night this is!!
oh well…they got the Cable deal done, so I’ll be watching the games on TV starting tomorrow. Good riddance to this MLB piece of **** product!

Thank God for big favors wahoo wahoo Extra is back Thanks thanks

Comcast must heard a big nioise getting this back!!!!

Justin–going keep you tho as I like the nightly bb talk with mccarthy and extra dont have it—and will use this as a second good screen to watch. Hank

The video quality of the Mosaic (on all three levels) is significantly worse than the standard MLB Premium 700k. It is not worth viewing 4 or 6 games at once if you can’t clearly see any of them. Can we anticipate the clarity of these multi-game views improving at all?

I just downloaded the mosaic app. I am using Windows XP. When I try to run the setup.exe it says there is an error reading the initialization file and doesn’t run. What’s going on?

Also, I have a suggestion for the MLBTV. It would be great if you could provide the ability to fast forward by a certain number of seconds. The slider bar is too cumbersome to use. It would be great if there were buttons that allow us to fast forward by 20 seconds or even by 5 seconds at a time so we can skip through the game a little faster.

Also, it would be awesome if you provided a version of the condensed games that showed every single pitch and not just the key moments. It’s fun to watch the whole game in less time.

@ Posted by: djev336@gmail.com |
Your Video card Drivers need updated.

* You defiantly need Swarmcast installed for Medium and High Quality Streams.

*Vista not installing swarmcast has been fixed

I would just like some clarification: As far as the video buffering all the time and not working in 700K- Is this a problem with my computer or with MLB.TV?

everything seems to be working fine for me here other than buffering at random times w/in mosaic. buffering during the red sox game on the web only happenend once. however, using the 4 game matrix in mosaic, it will buffer once every minute or so.

@Justin

can you clear up why no one is answering the support phone????

@ re buffering issue
I’ve seen it myself, but it comes and goes. Mostly goes away. If you want to send me your dxdiag file I can tell you if it’s your computer

– Click on [Start]

– Click on [Run]

– In the [Run] line type “DXDIAG” (no quotes).

– A DirectX dialog window will open.

– On that dialog will be a “Save all information as” button.

– Click that button and save the information as: .txt to the Desktop then email that to me.

tried updating that 82815 driver per your link….gives error messages for that after i download the driver saying cannot install without something else….you can call me again don’t try to tell me in a blog though.
justin thanks for calling wed….I THINK A REFUND IS A GOOD IDEA I GIVE UP…BEEN YOUR CUSTOMER 3 YEARS AND FOR BASICALLY SAME PRICE CAN WATCH DIRECTV WITH WITH MY DVR.ITS A SHAME YOU CAN’T OFFER MOSAIC TO MOST FANS UNLESS THEY HAVE HIGH TECH EQUIPMENT.I SPENT 50 DOLLARS ON A SPEAKERPHONE SO I COULD HOLD THREE HOURS WITHOUT GETTING A BLOOD CLOT IN MY ARM.NOW YOUR TECHIE SAYS MAYBE A NEW 50 DOLLAR VIDEO CARD MAY SOLVE MY PROBLEMS.TOO MUCH TROUBLE COULD YOU ARRANGE A 120 DOLLAR REFUND AND CONSIDER ME GONE TY

Anyone have a suggestion? I install the Mosaic but as its performing the update it says:

“There was an error when trying to start the target application. Unable to find application.”

I have uninstalled and then reinstalled it twice and still get the same error.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: