We released a new build this afternoon that addresses the following:
For clarification’s sake, as we’ve had some confusion about the technology used on our various products this week, I thought I’d post the following. MLB.TV Mosaic users have been facing issues this week which have now been largely resolved. We’re aware that some of you are still seeing intermittent issues, and are working down the list to try to get to you all. The best way to get support on your individual issues is in the Support Forum. In several instances these issues have been erroneously connected to Microsoft’s Silverlight plug-in. MLB.TV offers three different download options for its subscribers to view content, one of which utilizes Silverlight (for a side by side view, please visit: http://mlb.mlb.com/mlb/subscriptions/download.jsp). The issues being reported and addressed here are associated with the MLB.TV Mosaic, which does not use Silverlight. Microsoft is currently engaging with MLB.com to ensure the Silverlight platform delivers the functionality MLB users expect for our web based MLB.TV product, as opposed to the MLB.TV Mosaic, which we work on with another partner.
We just released a new version of the Mosaic, which addresses a number of things.
Those of you who were being told you’re logged in too many times, should no longer be seeing this message. If any of you still are, we’d like to hear from you either via comments here, or on the support forum.
Here’s the update for today. We’ve rolled out a few changes that will address the login issues that some of you have seen. We appreciate all of your comments and feedback, and are working individually with a number of you on more specific issues. We’ll have another update later today.
We’re aware of the login issues that some of you have experienced, and will be deploying a fix for these prior to games starting tomorrow. We appreciate your understanding in the meantime, and thank you all for your feedback.
As you may have seen, we have re-enabled the mosaic after working through the tech issues we were concerned about earlier. It will be running through the rest of the evening, and in normal operation from this point forward. Again, we appreciate your patience as we ensure we provide the best experience possible.
Thanks very much for your patience. With this being MLB.TV’s most anticipated Opening Day ever, we appreciate your frustration. Ultimately we ran into conflicts that were buoyed by an entire suite of new products rolling out simultaneously that didn’t affect themselves with less than the full slate of games being played concurrently.
We hope you all enjoy the mosaic throughout the season and will be monitoring the support forums here around the clock while we ensure that everything is stable.
If you are having any trouble, we ask that you post in the support forum, as opposed to commenting here, as it will get a more timely reply from a larger group of our engineers.
Once again, you can go to the forum by clicking here.
You can download the Mosaic for Mac and PC by clicking here.
Thanks from the entire MLB.TV Mosaic team.
Again, we appreciate your patience, and your frustration. The entire Mosaic team is working through some technology issues related to the rollout of the Mosaic for you all today. We’ll have it available shortly, and will update you here as soon as it is ready.