Trouble with live single games in either Mosaic or MLB.TV?
Here’s a quick suggestion that might help some of you.
Windows Media Player uses a variety of methods to connect to video streams over the internet. Unfortunately, it seems that some of them are causing some problems on some of your machines, which reflects poorly on our product, as it looks to you all like it’s not working.
If you’re having trouble watching single game streams on either MLB.TV or within the Mosaic, I’d suggest trying the following:
1. Open Windows Media Player
2. Open Options, you should see a network settings tab – select this
3. You’ll see RTSP/UDP/TCP/HTTP. Try just leaving TCP and HTTP enabled, if it’s still not working, try just HTTP.
Let us know if this helps any more of you. We’ve seen this clear up issues on a number of our end users machines.