Status Update

Hi all,
Here’s a quick status update for you all on what we’ve been working on. Again, we all appreciate the time commitment to getting this going with us.

We’re working on another build for you all that we’ll be releasing tomorrow morning, with many more updates to the app and bugfixes. I’ll post detailed release notes when the build is available.

In addition, we’re making good progress with many of you who have had installation and playback issues. Generally speaking, the issues we’re now down to are in the following areas:

End User Hardware not within System Requirements: Many of you don’t have new enough video drivers, a new enough video card (that supports DirectX 9.0c), or a PC or Mac that are fast enough to handle the player. In this case, your options are to upgrade your video card and/or your machine. The Mosaic is a next-gen high end app, and unfortunately for some, the requirements are a bit higher than for the windows media player on the MLB.com site. However, if you’re struggling with Mosaic, please note that you can still watch the high quality 700k streams on the site.

Connectivity: Some of you clearly have borderline connections to handle our high quality streams. We’re continuing to work on further optimising the swarmcast app that handles this for us in order to make things more efficient.

Video/Audio playback I’ll be posting some additional tips for those of you still struggling with this. The majority of the issues we’ve seen have been due to hardware not within system requirements, and configuration issues on your machines.

Vista Notice If you’re still struggling with getting things going on vista, please make sure you right click and select run as administrator for both the install and when you run the Mosaic program. This should clear up a lot of the issues we’ve seen.

Thank you all again for your support of the product.

Best,

Justin

78 Comments

Hi Justin,

Any news on when are we going to be able to watch a better quality video? MLB.TV promised TV Quality, so far this looks like a video posted in yotube

(Many of you don’t have new enough video drivers, a new enough video card (that supports DirectX 9.0c)

Justin, can you or anyone else please recommend several video cards that meets the requirements listed above? This might be very helpful.

Carlos – the 700k feeds are comparable (and in some cases better than) some standard definition TV quality feeds, on a monitor up to 36″ or so. Have you tried the 700k single game feeds?

Any Video card that supports Direct X 9 and has 64MB of memory will support the MLB Mosaic. I do not wish to support any specific website but here is a good list of Video cards that meet the criteria.
http://www.newegg.com/Product/ProductList.aspx?Submit=Property&N=2010380048&PropertyCodeValue=683%3A9609%2C686%3A9623&bop=And&Order=PRICE

*Note that the driver shipped with any video card is usually out of date by the time you open the box. So always visit the site manufacturer and get the latest drivers.

Justin,

In your 700k response, a good 700k feed looks nice. The demo looks superb and I’ve watched some games in 700k that look great.

That said, during games played during peak time (day and evening), the 700k looks exactly the same as the 400k feed. It’s not just me that thinks this as I’ve been posted this thought for days and others agree.

Since Day 2 of the season I have not been able to find a good looking 700k game except for the very last games of the night that are being played on the West coast. Likely a time when viewership is down.

I don’t claim to be an expert but it has got to be a server issue or something on the MLB.tv end. I’ve tried the games from the browers and get the same results.

@mosaic
So, if the connection is good (around 3000 kbps according to the MLB.com test), the drivers are updated, the hardware is fine with Directx 9.0, the website streams are alright and the 6-game view is ok, then what may be causing the glitches in single-game views in the mosaic (regardless of 400/700K?).

I guess you must have some kind of idea…

What I don’t understand is: are we going to get our money back? And if so, when? Because I signed up for it, no free trial, and I’m paying for something I am not getting and I am starting to think that if MLB.com doesn’t want to listen to me, then I have to get my voice heard somehow in a way they’ll finally listen. Either way, I want what I paid for, or my money back. So far, I’ve just been robbed of money I won’t be seeing again for a service I’m yet to see!

And please note: I totally understand the work you developers are putting into this. But there must be somebody in the business departments who has to start making business decisions. Software engineers are working hard, sure, but the point is that the product isn’t ready and isn’t working. Well, then let’s NOT make people pay for it until it’s ready, how about that?

@ Justin

Yes I have tried the 700k feeds, they are good on a 3.5 in square, but when you click the full screen option, then the image loses definition; I am a Yankee fan and those games from Yankee Stadium are the worse to watch on MLB.TV; so my question stands, are you guys going to address the video quality sometime soon?

The 700K feeds look MUCH different than 400K for me… I’m watching on both a 15″ LCD and a 44″ projection TV. The LCD is clearly TV quality, the projection you can notice it’s not “real” but it’s still pretty darn good and noticably better than 400k!

Is there still a sync problem in Mosaic when fast forwarding games within the archive? Personally, I’d prefer to have the pregame junk stripped out before it is archived, as is done on multimedia guide page. A nice option would be to ignore the pregame altogether, even if live. Other than that, I’m enjoying watching the games (albeit my teams aren’t doing too well) 😦

The posting yesterday from freak4christ describes the sync problem, as follows:

I can pick up the video feed smoothly, but if I skip forward past Keith Irrizary’s looped 40 minutes of ****, the audio lags behind the video by a good 5-10 seconds. I’m talking pitch is thrown, guy hits pitch, guy catches pitch. And then you hear the bat crack and the announcers talk about whether it will be caught as the first pitch is thrown to the next batter. What’s the deal there? Does this at both high and low bitrates.

Posted by: freak4christ4031@yahoo.com | April 8, 2007 08:29 PM

I can’t go 5 seconds without buffering in 4/6. Everything was great Sunday.

@justin

I’m using Mosaic in a Dual Monitor setup (on XP Home), and it works fine except that, when Mosaic is in the secondary monitor, I cannot resize its window.

Also, a fix for the widescreen issue (going fullscreen on a non-4:3 display stretches the image) would be quite nice 😉

@wilburdean

I was having the same issue tonight on the 4/6 setup. So I took Justin advice and adjusted the Windows Player. Unchecked all but the TCP and HTTP…I’m including Justin’s instructions below.

1. Open Windows Media Player

2. Open Options, you should see a network settings tab – select this

3. You’ll see RTSP/UDP/TCP/HTTP. Try just leaving TCP and HTTP enabled, if it’s still not working, try just HTTP.

I have two 512KB RAM cards in my computer, though I don’t have that full performance because my video card uses some of that RAM, leaving me with approx. 800 KB RAM. It is fine for running the low quality stream, but not enough for mid or high (resulting in the audio not synching correctly and thevideo skipping). Anyone else with this problem should do what I am going to do – go but more RAM.

Justin:

My mosaic experience is still choppy and not of great quality.

Here is my system: AMD Sempron 2600+ 1.83Ghz, 1 GB

RAM

128 MB video card

5 MB high-speed connection

Can you tell me if this passes muster?

Forgot to mention that my drivers are all up-to-date.

@ rene144@hotmail.com
It took a while but I’ve found that the VIA/S3G UniChrome Pro IGP video card does not support Direct X 9. Overall onboard graphics video cards do not perform very well as they share system memory and have to take processing speed away from the processor when dealing with complex functions.

@ chester_dog@hawaii.rr.com
The issue with that is mostly due to a computer that is struggling to keep up with the demands of streaming. If you can email me your directx diag I can get a better idea of where the problem may be.

– Click on [Start]

– Click on [Run]

– In the [Run] line type “DXDIAG” (no quotes).

– A DirectX dialog window will open.

– On that dialog will be a “Save all information as” button.

– Click that button and save the information as: .txt to the Desktop

– Reply to this email and attach the file you just saved to the desktop.

@ rdale@skywatch.org

Cant really comment on TV Quality since there are a lot of factors that are beyond our control that affect how the video is displayed.

@ lekktu@gmail.com

I will look into the re-sizing the Player on a second window issue. The full screen functionality is as intended. We had a lot of requests to not hold the video aspect ratio when going full screen. I see there are now a few people asking for the aspect ratio to be held to. Perhaps we can add an option in preferences for the user to toggle this. A good candidate for the Suggestions thread.

@ herlippy1@aol.com

Sounds like that helped then? Great!

@ csherwood@comcast.net

I would advise against more system memory and instead get a AGP video card that supports Direct X9 and has at least 64MB of ram. Onboard video cards are really only good for word processing and checking email. Very few can cut it when it comes to Gaming and High quality video manipulation.

I’ve been having trouble with tonight’s Sox-As game at both 400k and 700k. The stream will work fine for about 15 min. at a time. Then the image starts to stutter, but not the audio, and finally the image freezes completely while the audio continues.

The speed test is showing I’ve got 2000k down. I’m running a PowerBook G4 1.25 ghz, with 1.25 gigs of RAM. Here’s the info about my video card:

VRAM (Total): 64 MB

Vendor: ATI (0x1002)

Device ID: 0x4e50

Revision ID: 0x0000

ROM Revision: 113-xxxxx-117

Is there something I can do to even out the stream?

Sorry, this is my video card:
ATI Mobility Radeon 9600

I’ve been watching the changes in the performance of the video since Opening Day, and I’m impressed with the quality.

I’m one of the few that now has zero issues; excellent quality in both the 6 screen version and the single screen version. I like Mosaic, and I’m impressed with the quality fixes over the last week. Keep up the efforts!

@Justin…:)

Yes it took care of the problem. Thanks..!!

I’m with Brian, seeing improvements daily. I’m amazed at the quality I’m getting great video 90% of the time. Working thru the kinks, but hey this is a computer not a television.

Thanks for all the help Justin..:)

@ brian@brianandkrista.com
Let me assure you, you are not one of the few, you are in the majority. People who are not having issues do not take the time to post.

@ gallicho@rocketmail.com

I’ll discuss this with some of our Mac guys and get back to you. In the mean time try opening up the Console and watch it when the video freezes and see if anything gets posted.

@ Gallicho
Have you installed the latest flp4mac ?

http://www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx

I’m having troubles on Vista. I run as administrator, but I don’t think I installed as administrator. What are the symptoms I would expect if this is the cause of my problems?

I suspect that it isn’t my problem, because I’m seeing similar issues on a different system which is running Windows XP, and I have problems running the browser mode video.

Here’s my problem. When I try to watch 700 Kbps in single game mode in Mosaic I get the “Stream error. Retrying” message, and then I need to restart Mosaic to get anything else to work. When I try to watch 700 Kbps video from the browser, I get sound, but the video frame rate is less than 1 fps.

If I bring up the “Advanced” tab of the “Statistics” dialogue in the browser mode, it frequently (usually) tells me that the bandwidth in use exceeds the selected bit rate — generally around 900 kbps as compared to the 682 kbps select bit rate. Actual frame rate is reported at around 0.1 kbps.

This is the system description:

Acer L310 desktop

Intel Core 2 Duo Processor E4300 1.8 GHz

1 GB RAM

250 GB hard drive

Windows Vista Home Premium

Intel GMA 3000 graphics controller with 946GZ chipset

256 MB video RAM

Bandwidth test reports 2946 kbps on this system

On another computer I’m seeing similar problems. That computer is configured like this:

Dell Dimension 3000

Pentium 4 with HyperThreading 3 GHz

512 MB RAM

30 hard drive

Windows XP

Intel 82865G graphics controller

96 MB video RAM

Bandwidth test reports 3805 kbps on this system

Finally, I have a laptop that the 700 kbps works with. Curiously, this is the one system that doesn’t quite meet the system requirements. It looks like this:

Dell Inspiron 8600

Pentium M 1.4 GHz

768 MB RAM

120 GB hard drive

Windows XP

nVidia GeForce FX Go 5200 graphics controller

32 MB video RAM

Bandwidth test reports 2319 kbps on this system

I really want to get this working on the Acer, as it is set up to connect to my TV. Please help. I’ve posted frequently here and gotten no response at all.

@ andy_kaylor@yahoo.com
With all three systems displaying the same results and you said your getting less than expected results from the web site using Windows Media Player, I would have to say your router/connection to the internet is the issue. Have you tried taking one of your computers and hooking it directly to the Cable/DSL modem and bypassing any router. We’ve had many users do this to reveal Mosaic suddenly working perfectly.

Vista Driver for the Acer

http://www.intel.com/support/graphics/sb/CS-023621.htm

Dell Dimension 3000 Video Driver

http://downloadfinder.intel.com/scripts-df-external/Detail_Desc.aspx?agr=N&ProductID=1044&DwnldID=9498&strOSs=44&OSFullName=Windows*%20XP%20Professional&lang=eng

Try some of the following if your still having issues:

Firewall:

The usual cause is a firewall or virus checking application preventing

access. If you have windows firewall you can review the following link to allow the

following applications to the internet

http://www.microsoft.com/windowsxp/using/security/internet/sp2_wfexceptions.mspx The programs that need access are

MLBAPPSTART.EXE

MLBPLAYER.EXE

and Swarmcast-MLB-TV-Mosaic.exe

Router:

Open Ports:

Out: TCP on port 1755

Out: UDP on ports 1755 and 5005

Most people behind firewalls will end up using TCP streaming. But UDP streaming is

much more efficient. You can enable UDP streaming by opening up these ports:

In: UDP between ports 1024 and 5000

Your Router may have a setting called Universal Plug and Play that allows the peer to

peer communication. The default setting for UPnP is disabled. If disabled, the router

will not allow any device to automatically control the resources, such as port

forwarding (mapping), of the router.

Windows Media Player:

If you’re having trouble watching single game streams on either MLB.TV or within the

Mosaic, I’d suggest trying the following:

1. Open Windows Media Player

2. Open Options, you should see a network settings tab – select this

3. You’ll see RTSP/UDP/TCP/HTTP. Try just leaving TCP and HTTP enabled, if it’s still

not working, try just HTTP.

Yes, I have the most recent F4Mac. I’ve also noticed weird slowness several times while going through MLB.com pages tonight. I’ve gotten a strange progress bar when trying to navigate the site (on this blog, and also when trying to view a couple of single-game feeds). The feed was strong for about 45 min. But it’s gotten iffy again. Right now the audio isn’t synching well. Also, unrelated to streaming issues: what’s the deal with the delayed return to the game after the commercial break? I’ve seen the feed pick back up after three pitches have already been thrown, and in one case, there was already one out! That’s pretty ridiculous.

Just got this when trying to open the Sox-As feed, which again froze:

We apologize for the inconvenience

We are experiencing technical difficulty which should be resolved shortly….

@mosaic

Go back a re-read my post. The Windows Media Player interface does work with one of my three systems. The 4/6 mode in Mosaic also works.

I’ve already verified that I have the latest drivers.

I don’t understand why firewall issues would allow things to work at 400 kbps but not 700 kbps, but I’ll try to follow some of your suggestions.

You’re correct that it’s using TCP for the RTSP connection. I tried disabling everything but HTTP and that didn’t help. I’ll pursue the UDP suggestions, but please re-read my message and see if you can come up with anything else.

I notice that the one thing the two systems that aren’t working have in common that is different from the system that is working is that they’re both using Intel graphics controllers.

Has anyone else had problems with Intel graphics controllers? Has anyone had success with Intel graphics controllers?

the video this evening is very streaky. lots of stops and starts. i have a powerful macbook and i get the premium package and i haven’t had any problems for a few days, but tonight is iffy. anyone else?

For what it’s worth, I’m using a NetGear WGT624 wireless router. One of the systems that isn’t working connects via wired ethernet. The system that is working connects via wireless. It turns out I’ve got the firewall turned off on all the computers. Is there something I need to tweak in the NetGear router setup to allow UDP to work? I couldn’t find anything.

Just got this when trying to open the Sox-As feed, which again froze:

We apologize for the inconvenience

We are experiencing technical difficulty which should be resolved shortly….

Posted by: gallicho@rocketmail.com | April 10, 2007 12:30 AM

That message is from the Mosaic? I dont believe it is. Any chance your internet provider is having problems?

@andy_kaylor@yahoo.com

I realize you can view some streams but the streams in the Mosaic are handled differently.

low quality on the mosaic uses a different type of streaming than Medium and High quality.

Single game view uses the same type of video streaming but with out swarmcast.

I’ll send you a screen shot of the router configuration.

@ mgmpbd@yahoo.com
It was very smooth for me at home tonight.

No, my problems tonight involve the single-game feeds. I have had no problems with any other Web sites all night. (I have Optimum Online; they’re very reliable.) Since you haven’t offered an explanation for why the feed was sketchy *all night long*, I’ll wager a guess: your servers are inadequate, as they have been from day one.

P.S. To clarify: the error message I received came through on an MLB.com page, complete with MLB graphics–it wasn’t issued by Firefox or Safari (I’ve been using both browsers tonight). If I get it again, I’ll PDF it and e-mail it to you. In the meantime, why impugn my testimony here? You have a lot of subscribers at wit’s end here.

@ gallicho@rocketmail.com
The Mosaic does not give that error message. So I was unclear if it appeared in a video stream you were watching or was a pop up on your desktop. The Mosaic does not require any browser to function.

Servers are doing fine for most users. Have you reviewed your settings to ensure UPNP is enabled in your router? Seems to be helping a lot of users.

@mosaic

I can view all three quality levels of Mosaic in 4/6 mode on my Acer system. I can view both qualities of single game WMP mode (and haven’t tried Mosaic 4/6) on my Inspiron. There’s enough stuff working that I’m pretty sure my Internet connection is working.

BTW, I also got the “We are experiencing technical difficulty which should be resolved shortly….” several times tonight, all using the Windows Media Player/browser interface. I got the same message from something else unrelated to media playback on the MLB.com site. I think it’s an MLB.com problem.

I updated myself to the most recent version of DirectX. I then when to my v-card vendor’s site and got the most updated drivers. This solved my problem and now the program initializes. Multiple screens drains the deal but it’s working and single screen play within Mosaic is clear. Full screen a bit sketchy.

The problem I am having and trouble shooting steps taken are listed below. Can anyone offer any advice?

I am not able to view any single game feeds in Mosaic. 4 and 6 game view works and single games play flawlessly through the web.

I plugged my laptop directly into the cable modem, bypassing my router/firewall. Mosaic then worked perfectly, but this is not an acceptable solution for a few reasons. Within a few hours of bypassing the router/firewall, Symantec Antivirus started throwing alerts like crazy and all Internet activity stopped functioning on this PC. I eventually restored a full backup of the PC from earlier in the week. Additionally, this solution prevents my other 2 PCs from accessing the Internet as well as making wireless Internet access on my laptop impossible.

I created rules in the router to allow all outbound TCP traffic on port 1755 and all UDP traffic on ports 1755 and 5005. (This should not be an issue because the router allows all outbound traffic by default, but I created the rules just to be certain.) I also created a rule to allow all inbound UDP traffic on ports between 1024 and 5000 and forward the traffic to my PC with Mosaic installed. This did not solve the problem.

I also changed the settings in Windows Media Player as described on the help blog post dated April 8. This also did not solve the problem.

Can anyone recommend something that may help resolve my issue?

Thanks in advance.

What IP address does traffic for the Mosaic program originate from? I am trying to troubleshoot the logs in my router to determine what I need to open up. Thanks.

OK. No one answered my question. Come to think of it, no one’s ever answered a question I’ve posted here. Anyway, I guess that means my system is good enough and that no one knows why the Mosaic picture isn’t very good.
Guess I’ll just muddle along, one of the silent majority who will settle for less than what was advertised.

I’m afraid I don’t know what you mean by changing the port settings “out” and “in.” I’ve got a Linksys router, At the UPnP settings page, there are ext. fields and int. fields. I’m just not sure what to do with them. Have you considered putting up a static page with these settings?

@macgowanj
I see that you have 1 GB of RAM. Same with me and I have the same problems. Despite “mosaic” saying that upgrading my RAM won’t help and I should upgrade my video card instead, I am going to go out today and buy more RAM anyhow so I will let you know. I have a laptop that cannot have its video card upgraded, and besides it has 128MB of video RAM which should be more than enough.

Does MAC OSX version 10.4.9 require a video card? And, if it does, where can i get it? is it something I have to download or buy?

@macgowanj
Same here. Things aren’t working and they have no clue whatsoever. I’ve received e-mails from the support system, but they were totally useless and they have no idea why my system isn’t working. The last “suggestion” I received was to buy new hardware. As if I should buy a new computer or video card just to “try and see” if it works. Sure, what if it doesn’t work next? Are they going to refund my new computer? My hardware is good enough by their own admission, but the mosaic is still not working.

I’m outraged. I paid to have the mosaic and I want it! I’m not going to settle for less, and I definitely want my money back if they’re not going to give me what I bought. For the moment, I’ve just been robbed for nothing. I’m not going to settle down for anything. My money or the service. There is just NO way I’m going to be happy with paying more to get less.

I know it “just” 30 bucks or so, but I don’t care. I’m just not giving an extra cent! I just wonder how many users got cheated anyway. Thirty dollars, say 10 thousand people, you do the math and realize how much money they’re making this way, without even providing the service.

I was disappointed in the beginning. Now I’m angry and getting angrier every day. I’ll keep voicing my displeasure because you can’t treat customers this way. It’s utterly disgusting.

Hi Justin,

I actually don’t have any issue with the video playback even at the highest video quality settings. I do have an issue with the app constantly pegging my cpu at 100 percent. I have a Dell Latitude D610 with 2GB of RAM and an ATI Mobility X300 video card. What’s funny is the cpu only pegs when I am docked. If I’m not in a docking station it runs fine. Any ideas? Thanks from another Justin.

@asar2001

I don’t work for MLB.tv, but to answer your question about OS X 10.4, the requirements are on Apple’s website.

What type of Mac do you have? The MacBook and MacBook Pro should work fine. I have a MacBook and do not have any problems with Mosaic, other than some buffering which is my ISP’s fault, since I have problems with streaming other video as well.

An iMac with an Intel processor should work, the only problem I would see is using a Mac Mini with only 512 MB of RAM.

I did not read this whole thread but word-by-word but I thought I’d update everyone with how my issue with my home desktop was resolved, albeit strangely.

Since I’m deaf, I hadn’t re-installed the audio drivers on my rebuilt Windows XP SP2 machine (from 10 days ago or such). However, that *WAS EXACTLY* the cause of “network stream error” error message.

Before that, I had “bothered” to update my NVIDIA video drivers again to ForceWare 93.71. As expected, it did not resolve the problem.

However, to give credit to MLB.tv Mosaic team, during one of the updated builds, it did give me a pop-up message, “this application requires an audio card and updated drivers”.

Quite frankly, I was surprised that it ALLLLLL was just because of the need to install audio drivers!? Looking back, it’s funny now but just a FYI for anyone who don’t bother having audio on their systems.

So where’s this “new build” that was supposed to be released this morning?

Hi Justin,

Any news on when are we going to be able to watch a better quality video? MLB.TV promised TV Quality, so far this looks like a video posted in yotube

Posted by: carlos.real@mrc.org.mx | April 9, 2007 07:37 PM

So where’s this “new build” that was supposed to be released this morning?

Posted by: christopher.elke@mnsu.edu | April 10, 2007 12:57 PM

Same here. Things aren’t working and they have no clue whatsoever. I’ve received e-mails from the support system, but they were totally useless and they have no idea why my system isn’t working. The last “suggestion” I received was to buy new hardware. As if I should buy a new computer or video card just to “try and see” if it works. Sure, what if it doesn’t work next? Are they going to refund my new computer? My hardware is good enough by their own admission, but the mosaic is still not working.

I’m outraged. I paid to have the mosaic and I want it! I’m not going to settle for less, and I definitely want my money back if they’re not going to give me what I bought. For the moment, I’ve just been robbed for nothing. I’m not going to settle down for anything. My money or the service. There is just NO way I’m going to be happy with paying more to get less.

I know it “just” 30 bucks or so, but I don’t care. I’m just not giving an extra cent! I just wonder how many users got cheated anyway. Thirty dollars, say 10 thousand people, you do the math and realize how much money they’re making this way, without even providing the service.

I was disappointed in the beginning. Now I’m angry and getting angrier every day. I’ll keep voicing my displeasure because you can’t treat customers this way. It’s utterly disgusting.

Posted by: rene144@hotmail.com | April 10, 2007 11:39 AM

I really want to get this working on the Acer, as it is set up to connect to my TV. Please help. I’ve posted frequently here and gotten no response at all.

Posted by: andy_kaylor@yahoo.com | April 10, 2007 12:16 AM

@ Justin

Yes I have tried the 700k feeds, they are good on a 3.5 in square, but when you click the full screen option, then the image loses definition; I am a Yankee fan and those games from Yankee Stadium are the worse to watch on MLB.TV; so my question stands, are you guys going to address the video quality sometime soon?

Posted by: carlos.real@mrc.org.mx | April 9, 2007 08:44 PM

What I don’t understand is: are we going to get our money back? And if so, when? Because I signed up for it, no free trial, and I’m paying for something I am not getting and I am starting to think that if MLB.com doesn’t want to listen to me, then I have to get my voice heard somehow in a way they’ll finally listen. Either way, I want what I paid for, or my money back. So far, I’ve just been robbed of money I won’t be seeing again for a service I’m yet to see!

And please note: I totally understand the work you developers are putting into this. But there must be somebody in the business departments who has to start making business decisions. Software engineers are working hard, sure, but the point is that the product isn’t ready and isn’t working. Well, then let’s NOT make people pay for it until it’s ready, how about that?

Posted by: rene144@hotmail.com | April 9, 2007 08:36 PM

Is the new build ready for download yet? It was stated in this thread that it would be ready this morning but haven’t seen any postings from you guys regarding it yet. Just courious.

Mosaic will not connect in any mode. I am able to watch 700/400 on mlb.tv. what’s up??

I have had the audio sync problem since day one when viewing archived games. The audio is about 10 seconds behind the video which makes watching the games pretty frustrating. Running Vista 32 bit, starting MLB running under admin. No other issues. Live games are fine.

Yeah, I’m finding the video quality to be a lot less than advertised. There is a VERY noticeable difference between the MLB Premium demo and the quality I’m (and others) are getting.

I have a top of the line system with 4 gigs of ram, a Direct X 10 compatible video card, the latest drivers, a dual core processor, etc. it’s defintiely not an issue on my end.

I do appreciate the support you’re doing Justin and I know you all are working your tails off…I just would love to see the quality we all thought we were going to get. I was hoping to watch mlb.tv on my HDTV but it looks horrendous 😦 Please address this ASAP 😦

VISTA Business problems, I have a dual-display system with ATI x800 on main and ATI x200 on secondary. Mosaic has never worked for me with any update. MLB.TV works great, 700K feeds look beautiful.

I get:

Unable to initialize application.

It could be that you need to update your DirectX drivers.

Exception: Retrieving the COM class factory for component with CLSID {2A7F1E4B-1724-478C-9419-F24F01CAA644} failed due to the following error: 80040154

PS That’s 64-bit Vista.

I’m sorry rdale but Mosaic does not support any 64 Bit OSs at this time.

So I got some suggestions last night, but none of it helped much. “Mosaic” suggested that the video would work better if it was using UDP for streaming. I tried setting the Windows Media Player options so that it wouldn’t use TCP or HTTP but only UDP. When I do this it won’t connect at all with 400 kbps or 700 kbps. I’m not running a firewall, and my router doesn’t seem to be blocking it. Any suggestions?

To recap, I have one system that works and two that don’t. The one I want to use doesn’t work. The one that works connects with TCP when it’s working.

I’ve tried to see what the two systems that don’t work have in common that is different from the one that works. Besides being newer and faster than the system that works and having similar video cards, one other thing they have in common is that both look like dual-processor systems to the OS (one is hyper-threading, the other is dual core).

Is it possible the system has multi-threading problems that are exposed by multi-core systems?

@ andy_kaylor@yahoo.com

You stated that they were on different types of networks, one wireless one not?

Have you attempted to connect each one directly to the cable modem?

We have tested it on many types of processors and there is no issue with multi-threading processors. It is most likely some software installed or router /network configuration that is the issue.

The system that works is connecting wirelessly to the router. One of the ones that doesn’t uses ethernet to the router. The cable modem is in a different room from the system I would like to be using. I could move it to see what happens, but given that I’ve got things working on a wireless system, I don’t expect that to change anything.

The system I want to use is brand new. It has almost nothing installed on it other than Mosaic and what came with the OS. As described previously, it looks like this:

Acer L310 desktop

Intel Core 2 Duo Processor E4300 1.8 GHz

1 GB RAM

250 GB hard drive

Windows Vista Home Premium

Intel GMA 3000 graphics controller with 946GZ chipset

256 MB video RAM

Bandwidth test reports 2946 kbps

By the way, as I’ve stated before, the Mosaic 4/6 game mode works on the Acer system, which indicates to me that a lot of the pieces are in the right places. It’s primarily the 700 kbps single game feeds that I can’t get to work.

anything i can do about the stuttering audio with mosaic?

Hello everyone,

I am having issues with Mosaic buffering a lot. The quality makes no difference. This happens on most games but not all. I can watch a game entirely with no problems but 5 others can’t go more than a minute without buffering. I ran and saved a DXDIAG if someone would like to review it and make any comments and/or suggestions. My laptop is only 6 months old and everything is up to date. I don’t have issues watching games on the MLB website, just Mosaic. Please help because this is money being wasted if I can not enjoy it.

Regards, Mark

first of all, everything is working awesome for me, as advertised. I think this program is great and worth it.

My one question is when are the other two views going to be available? It has said that they are “coming soon” for all of this year, and i’m just wondering if that is a priority right now. Thanks a lot, every update has worked awesome.

I took my Acer system and connected directly to the cable modem, taking the wireless router out of the picture. It didn’t make any difference. I still get audio but a frame rate less than 1 fps.

Further help would be greatly appreciated.

I am still unable to use my gameday audio.It worked fine for preseason games and now for a week nothing.I have sent a number of emails and have gotten no response.what’s the problem?

Nobody is answering your help line.

I want my $14.95 back!!!!!!!

What a rip off.

Customer service?

It’s been over a week.

This is a joke. NOTHING works ! I can get the 6 game Mosaic view but I can’t get a single game on Mosaic or in 400 or 700K. 700k (actually 688K) worked fine all Spring and now this

@dfeduccia

I apologize for the delay. I sent you an e-mail. Let me know if you did not receive it.

@dogredsafe

I tried to send you an e-mail but it came up as undeliverable. Is there another e-mail address we can use?

Hi
I tried opening MLB Mosaic today and it told me that I needed to open the fire wall and make sure that it has MLBAppStart.exe and MLBAMPlaerexe. What do I do? Also, is there a way for me to get money back if I can’t get into this? What do I do? I got mlb.tv because shitcast wasn’t going to offer mlbextra innings. It was working just fine during April.

By the way, I’m the biggest fan in all of baseball. I even spent money on the Japaneese league to scout. I guess I should’ve took Japaneese instead of French. ****, we couldn’t take Japaneese so I took French to watch the Canadiens. I love the Monteal Canadiens. I even go onto rds.ca and yahoo.fr. They’re my two favorite websites at school. Well, I better go now. By the way, Shitcast doesn’t even offer the NHL Network or ESPNU. I learned that ESPNU has more collegebaseball games than CSTV. I even heard that none of the ESPN Channels will be with shitcast next year. I’m pissed because that means that I’m down to the Rockies. Who wants to watch the Rockies? It *****. Being more expensive, you would think that Comcast would offer more channels than anyhing. Well, I better get back on my senior legacy showcase. By the way, I applyed to be a writer with mlb.com. Do you know if I was accepted or not? I love baseball and I’m going to college to major in sports journalism and accounting. If you are into checking for job applications, plese have someone contact me. I haven’t even gotten back letters from college. I’d like to here from you again. Have a good one.
Andrew

The premium service is a joke. The quality is no where near broadcast TV and that if it works without it stopping and being behind a minute or so. I have my htpc hooked up to my tv and tried to watch a 700k feed Braves vs Twins 2night. It would not even play with it stop and starting every 2 seconds. At the same time I tried watching on my laptop and tried the 400k feed..no problems.. but of course it looks like **** everything all blocky..and just plain ****. I’ve tried all the “tricks” through media player, have a cable connection where I can download at 1.5mbps.. and MLB is telling people it is their connection or their router..or whatever thing they can think of..other than their service..I’m sure glad I only tried it for a month..I feel sorry for those who paid yearly for the so called “premium” service.

I just purchased this premium membership, and I have to say im very dissapointed. I purchased it because i saw it working well on a buddies computer. I have a brand new toshiba top of the line laptop. and I AM able to see single games, but in MOSAIC NO GAMES AT ALL show in the 6 pack or 4 pack mode. How do I fix that? It just keeps saying connecting?
It ALSO says a210 swarmcast not running, when i click on preferences. 😦

A couple of weeks ago I bought the MLB.TV Premium Service for the mosaic but it does not work well at all. When I go to test my bandwidth it is at 7600kbps, but when I try the higher video qualities for the 6-game view in Mosaic they do not work, only the lower quality actually works. Why?

@Justin

I have the same CPU, Sempron 2600+, and I’m having the same problems with choppyness. The CPU is just 2 weak, despite matching harware apart from CPU, 12000 kbit/s connection, optimized system with TuneUpUtilities and opened ports.

These are the system requirements for smoothe playback:
http://mlb.mlb.com/mlb/help/faq_system_requirements.jsp

P3AC3!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: