Hi all,
I apologize for the late update on the new build for you all. Yesterday mid-day, we released A209, which contains the following updates:

-Line score related bug fixes
-Always on top mode update for PC version
-Archive video bug fixes (scrub issues on PC at end of game & displaying archive available too early)
-Postponed game updates
-Updates for MLB.com media services/login services

Thank you again for all of the time you’re putting in. By the numbers, it appears that the app is extremely engaging for those that are using it. Please continue to either email in to the mosaic team or post issues here, and we’ll be addressing them as they come up.

In addition, we’re working on getting the support forum up to aggregate recommendations and solutions to issues so that you don’t all have to go searching through the blog.

Thanks,

Justin

Hi all,
We’ve been off the air for a bit from a build perspective, but released a new one for you this morning. It includes updates in the following area:

– Swarmcast updates/bugfixes for better high quality streaming
– Addition of Swarmcast version for troubleshooting
– Video updates to mosaic client/install to detect incompatible hardware
– Mac stability/bugfixes
– CPU usage is now better on the Mac
– Additional on-demand playback updates

Again, we appreciate all of your feedback. The engineering team and I are continuing to work with you all via the threads here to provide support, and we’re also in parallel now working on getting a support forum set up to consolidate what we all have learned and shared with you.

Thanks,

Justin

Hi all,
We have a new build available for you that I’ve just posted. The changes in this build are a new version of swarmcast, designed to help those of you that have been having difficulties with the medium and high quality streams on the 4/6 game panel views. It should not affect anything else. For reference, this is build A205, as seen in the preferences panel within the mosaic. Also – apparently we have a fan at the chicago tribune, of both the mosaic and the blog. You can check out the review here.

UPDATE: Aside from the new build, prior to our evening games starting tonight, we’re doing some maintenance work on the 4/6 game streams right now – so if you see intermittent availability for the next hour, this is why – its not related to the new build.

Thanks again,

Justin

Hi all,
It’s great to see such active commentary on the blog, we all appreciate your time and are working hard to get those of you still struggling working. For a fast response, the best way to get to us is to post here, or email mosaic@website.mlb.com. I’m also going through emails and getting back to you as quickly as i’m able, but so you’re aware – we have the whole team of engineers reading the mosaic@website.mlb.com emails and responding as we’re able. Thank you all again for the time you’ve put into the product. Its been great to hear from those of you that are pleased with it as well as those that are not. The feedback is invaluable as we continue to enhance Mosaic going forward. In the meantime, for those of you still having trouble, you can always check out the high quality feeds via the multimedia guide in the browser at: Multimedia Guide

On to the release. This release should fix the following:

– Audio/Video Syncing bug related to some on-demand game playback
– New release of Swarmcast
– Crashes on game select/audio select with an error of HRESULT E_FAIL that some of you have seen on the PC version.
– Archive games should now start at the correct place, so you don’t have to watch the pre-game show
– On-demand condensed games/highlights/top plays should now be working for everyone
– Mac version dropping out of full screen on rebuffer
– Mac version updates to game archive status

In addition, we’re continuing to refine our install process. To that end, we’ve added an easy to find version number in the preferences window. If you click on the box next to preferences in the top right corner of the mosaic window, you’ll see the preferences window pop up. in the lower left corner of that window, you should now see that the version number is A204. If you don’t have A204, or don’t see it there – it means you’re probably running an early version that is having trouble self-updating. If that is the case, we’d appreciate you taking the time to re-download and re-install. We’re sorry for the inconvenience, and are confident that barring local system issues we’ve cleaned up the self-update process with the newer versions of the Mosaic application.

As always, thanks again for engaging in the conversation on the blog. Some of you will notice today that the blackouts resemble our normal weekly schedule – so i hope you have a nice afternoon watching baseball.

Thanks,

Justin

Hi all,
There is a new build available that addresses application fixes and additional stability issues we’ve seen. We’ve also introduced functionality that will allow for us to show you all something we’ve been working on that I think you’ll enjoy. Stay tuned – update on this coming first thing in the morning after we’ve had a successful night of testing.

Thanks,

Justin

BTW: I’ve got a big pile of email from you, and appreciate you taking the time to write in. You’re not going unheard, just had a busy day focused on the app. I’ll be getting back to those of you who wrote in regarding mosaic issues by tomorrow morning. Thank you for your patience.