Video Issues

Thanks again to all of you for your valuable feedback. We’re aware that some of you are still experiencing trouble getting video working in the player, and we’ve found that 99% of the time the issue is related to one of 3 things:

1. Not having a current enough version of DirectX (We require DirectX 9.0c and suggest you’re running Windows XP Service Pack 2). You can check the directX version by going to the start menu, clicking on run, and typing in dxdiag and then hitting ok. You’ll see the directX version down at the bottom of the page.

2. Not having current enough video drivers for DirectX ( 9.0c support required). In the dxdiag application – see issue #1 for how to run this – under the Display tab, you can try and run the DirectDraw and Direct3D tests. If all tests run successful and Mosaic is not working properly, please contact us.

3. Not having a video card that will work at all with DirectX 9.0c – see instructions under issue #2 above.

Possible resolutions:

1. Upgrade Windows to Service Pack 2 and DirectX to 9.0c. Downloads available via Windows Update, or here: WinXP SP2 and here: DirectX 9.0c

2. Contact your video card manufacturer or computer manufacturer via their website and download the latest drivers for your video card. You can find the video card and version under the dxdiag application as noted in issue #1 above. After the driver upgrade, try and run the tests again as noted in issue #2 above and see if you get better results.

3. If all else fails, you may need to purchase a newer video card for your computer. Please contact your computer manufacturer prior to doing this, as they may have a workaround or advice on the issue. Unfortunately, in order to provide an application we feel best adds to the baseball viewing experience, we need to use newer technology which necessitates the use of the latest DirectX features. We hope to continue to develop the technology and hope you’ll upgrade with us as we progress.

Thanks again for all of your help and patience as we work through this process.




I’ve been noticing a recurring issue when a single game is being watched in either full screen or normal size, and my screen saver kicks on – when I deactivate the screen saver and go back to the game, the player reads “Stream Complete,” and I then have to go back to whichever panel the game was on and reload in order to watch again…

I’m having a problem with Mosaic now, all of a sudden the program won’t recognize my MLB.TV login information, it keeps saying “unable to login” even tho i’ve input my correct email address and password. Are you guys having a bug problem here?

I get the same “unable to login”.

well, the problem seems to be fixed now, i didn’t have a problem after the latest update. probably a bug they fixed 🙂


I have directx 9c and all the tests run fine. My bandwith test is fine and I still get choppy playback (audio and video) in Mosaic both during 6 game view and a single game view. Can anyone help me out here?
Thanks River

I have directx 9c with the most up to date nvidia drivers from dell. I get logged in OK to Mosaic but when the video starts it looks choppy, kinda like very , very, low res screen. Almost like the rain fade you get on DBS when you start to lose signal. The audio comes in fine. My speed test come out fine and I can watch the games in the old viewer fine. Thanks Vince

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