Fixes for Tomorrow
Alright all of you, I know its been a frustrating day for many of you (it’s been for me as well, to say the least). That said, it’s also been nice to hear from those that have gotten things working and like the app. I’ve been off the air for a bit here as we work through problems and apologize for the lack of instant feedback. The whole team here takes this extremely personally (we’re all big baseball fans too), and want to provide the best service possible to you all.
Here’s where we are for tomorrow morning, regarding the major bugs discussed on the blog today:
-CC Verification Form popping up repeatedly / Not letting people into the application / Not displaying that it is secure: This will be resolved with a patch overnight, and will be fixed for tomorrows games.
-Playertracker issues: You should all expect that playertracker will be working great after another round of bugfixing overnight, and as soon as you see a new version available tomorrow (I’ll announce it here on the blog – probably around 1pm eastern in advance of the first games at 4pm).
-Streaming Issues/Quality: We’re working through the night on some fixes that should address the majority of the streaming issues that weren’t caused by our services provider today. I’m optimistic we’ll be back where we wanted to be starting before games tomorrow. If you’re struggling here, its worth note that the single game view in the mosaic has been working well all day, and is a pretty neat set of functionality with the stats alongside and additional data.
-Install Issues: After getting people the right installer, we’re making progress on this group. We know that some of you are still struggling with driver issues/software issues/etc., and want to address you all individually. I’ll put up another install thread here for those of you still having problems that our support team will be working through. Please post up your OS version and details about your machine with your post there.
-A few of you have asked about masking email addresses here, which i appreciate from a spam perspective, though I’ve offered mine up via the same posts to you all. I’m not sure about making that change, but can take a look into it once the mosaic is working great for you all – which is our first priority. I’ll ask respectfully that we try and keep the commentary here for all to see in an effort to encourage transparency and open discussion amongst the group about the product, but if you need to email, I’ll do my best to get back to you all quickly.
Thanks again for the support and patronage of the product. We appreciate all of your feedback and comments.