New Build Available

UPDATE: If you’re on a mac and on the new build, and having newfound audio trouble, we’re terribly sorry for the inconvenience and will have it resolved by tomorrow morning at the latest. In the meantime, a workaround is to change the volume level, then change it back to where you want it, and you should be fine.
Hi all,

We just released a new build, which should address the following:

– Additional Blackout/Credit Card Verification screen related fixes
– Fixed a number of Vista related issues
– PC and Mac Audio not playing on startup – this should be resolved
– Audio Freezing on Mac when changing focus
– Mac clock stops running
– Vista Install
– Clickable Linescores

Going Forward, we’re continuing to focus on the following (as well as triaging install issues on a one-on-one basis):

– Blackout issues
– Video Quality Enhancements
– PC Version video startup on high quality streams stays black before video comes in for ~10 seconds
– Video scrubbing
– Continued audio/video playback issues
– Other bug fixes across the app

For those of you still having trouble, if the self-updater doesn’t seem to be working, i’ll ask that you uninstall and reinstall. I know that this is a pain, but in reviewing our logs it appears that a number of you are still running quite old versions of the client and as we’re fixing bugs causing the problems you’re noting, you should be using the latest build. We’re continuing to refine our self-update process to make this as seamless as possible, and promise that you won’t have to reinstall often. If things are running well for you without a reinstall, then go right ahead and continue.

Again, the whole team here thanks you all for taking the time to come and provide feedback and comment. We have a team of engineers going through the threads here and responding, and while I apologize i’ve been off the air here a bit more than usual in the past 24 hours, please trust that I’m not going to rest until we’ve identified all of your problems, and either resolved them, or given you suggestions about upgrading your machine and network connection. The whole team has been working days and nights, and will continue through the weekend to make sure we’re addressing issues as efficiently and quickly as we can.

To that end, I’ve also been getting a lot of mail from you all, which i appreciate, and I’m doing my best to respond to as quickly as possible. However, if you could limit your questions to Mosaic specific issues, and when i see repeated questions, I’ll blog about answers to them, it will help me actually prioritize and keep the team working on fixing bugs in the software.

Thanks again,

Justin Shaffer

109 Comments

Going to lunch, enjoy the new build let us know if you have any issues!

The problem that i continue to have is that in the Mosaic when i’m in the 4 and 6 viewing screens, the video pauses and re-buffers every ten seconds. It’s been happening since opening day. But, in the Mosaic, when I see a game in full view, I don’t have the problem, video and audio work perfectly fine. What could be the problem and how do I go about fixing it? Thanks.

Mosaic works fine on my PC but on my MacBook there is no audio on the 4 or 6 screen viewing. When I click on one screen to bring up the audio is fine. This is still happening even after the latest update.
Thanks for your effort and time.

@mosaic .. the last email reply i got from you came blank again, this wasnt happening when i was receiving them from shane’s personal email.

Requiring Direct X 9.0c implies that your video card support Direct X 9.0c as it and your sound card are what utilize the software.

SO IF WE DON’T KNOW THIS IMPLICATION IT’S OUR FAULT FOR NOT GOING TO COMPUTER SCHOOL?

Does one need Direct X9.0 for the buffering problems to stop? I have a MAC version 10.4.9, my bandwith is 1544.89 kbps. Seems to me this is more than plenty than the Mosaic requirements. What seems to be the problem then?

Lookin good. Thanks for taking make suggestion for Mosaic returning to its previous state when exiting fullscreen mode. Stuff keeps getting better and am very pleased with the product.

I’ve been asking this question for the last 3 days and have not recieved a single answer: Still not able to watch a single complete archived game. keeps replaying the pregame shows on a loop. it’s not the 6 am next day issue either because i can’t even watch a game from monday.
i’ve spent the last 3 days on hold with the help line and have emailed any mlb tech’s address that i can cull from this blog and get no response. the reason i got this service was because i’m not at a computer when the games are live and would like to watch the full game. COME ON!!

Well, great update! Except for the fact that It has given me the same error message since day one!! Nice premium subscription!!! What a waste of money and please provide me with contact information for a FULL REFUND! Same old error message…. Thanks MLB

@mlb, mosaic, justin, whoever

i cant get an answer from the the normal support channels so could you please have someone contact me or answer this for me.

1) i live in 70809 (baton rouge, la). the local team here is the houston astros, but for some reason texas rangers games are blacked out even though ranger games arent show locally unless its a national game? what gives?

2) if im in another country or just in another state, the astros are no longer my local team, so why are they still blacked out? is it because you dont have a better method of identifying where a person is logging in from other than their billing address? this is a pain in the *** because i do travel a lot and i figured a main selling point was to be able to watch my home team while i’m on the road.

PLEASE RESPOND.

thanks..

@eaze

“SO IF WE DON’T KNOW THIS IMPLICATION IT’S OUR FAULT FOR NOT GOING TO COMPUTER SCHOOL?”

no, but its just like any other application you download. all applications have minimum system requirements.

@mosaic

SUGGESTION:

you said a lot of people are still running the older version of the code. build in some logic that doesnt allow people to access the games if they are running an old version and direct them to a website unless this all gets figured out.

the people using old code are clogging up your time and i cant get my questions answered.

Please fix the JIT debugging error.

Release did absolutly nothing for the 4/6 screen. sloooooow motion with very choppy audio at all vid quality settings.
Does anyone have this working??

@dtycholas

are you able to watch the games at 700k from the website?

@eaze

I don’t know why it has to be anyones fault. The bottom line is that if a video card isn’t powerful enough to do the job, nothing is going to change that except upgrading it.

– Adrian

@ asar2001@yahoo.com

Does it do this on all three quality levels ?

make sure you uninstall it in the control panel before re-installing it. also, when it prompts you for your name, give it something different. ie: instead of John Doe, say John D. this might clear up some **** laying around on your computer.

Yes I can watch the games no problem from the website, which is why I should have been charged for the normal MLB.TV subscription instead of the non-working mosaic.

@dtycholas

can you watch it at 700k or only 400k?

I can watch at both speeds. My bandwith test on the mlb page was 5600+.

@thepaternoster@gmail.com
The pregame plays for awhile up to 30 min before a game starts.

In archive view if your watching a game you will see the preview for 30 min as well. However you can click and drag or just click on the thin bar below the video to advance the game forward or backwards.

This is one of those features that is not really self evident. But archive games are like a saved game and you can skip around in them.

@mosiac

As per your suggestion, I uninstalled Mosaic and Swarmcast, then reinstalled the Mosaic. I am getting nothing at the middle rate on the 6 and 4 screens. It buffers then says “Stream complete” and all the screens are black. I can get the screens at the low and high rate but it constantly re-buffers at both rates. The single game screen is working OK.

@dtycholas

if you only pay for standard fee you arent going to be able to get the 700k games.

one thing mlb screwed up on w/ this release is they should have said $30 extra for 700k games and also free download of our BETA mosaic software.

@asar2001@yahoo.com
Direct X is Windows Only.

Please try all three connection speeds. It is possilbe that at work you need to use the low quality stream and can use the higher quality streams at home.

@Michael

Yes we see the same with the medium quality stream. We’ll get it working again here soon.

HELLO rmcc???? you there??? I paid for the premium!!!!

@mosaic

P.S. yesterday, I was getting good, steady pictures at the middle rate on the 6 and 4 screens.

@dtycholas

relax kid.

apparently you didn’t understand what i as telling you and i’m not going to waste my time helping out a dolt.

So mosaic, when is the JIT debugging error going to be fixed for vista?????

@mosaic,

im having the same problem as michael.kallstrom@wku.edu with the 4/6 screens. only the single game stream seems to be working w/in mosaic.

@eaze

“SO IF WE DON’T KNOW THIS IMPLICATION IT’S OUR FAULT FOR NOT GOING TO COMPUTER SCHOOL?”

no, but its just like any other application you download. all applications have minimum system requirements

MOSAIC…THEN STATE THEM CLEARLY SO EVERY CUSTOMER CAN UNDERSTAND THEM..NOT JUST THE GEEKS

@dtycholas

why does it matter when the problem is going to be fixed if you are getting a refund?

@eaze

MOSAIC…THEN STATE THEM CLEARLY SO EVERY CUSTOMER CAN UNDERSTAND THEM..NOT JUST THE GEEKS

..

im not coming down on you. i was just pointing out the fact that all applications have requirements. if it wasnt stated cleary, then they are at fault for that. you should be able to google for directx and download it directly from microsoft.

@mosaic

the new file appears to be the same as the file i downloaded last night. are you sure you put the new one up?

EAZE,

Minimum requirements are clearly shown on the Mosaic page http://mlb.mlb.com/mlb/subscriptions/mosaic.jsp

@eaze
I think it was highly apparent from Day 1 that the Mosaic technology was cutting edge in terms of live web-streaming. It is apparent from these threads that you have an older machine with an outdated video card which you can upgrade for $50. I don’t think an extra $50 to allow an older machine to run this technology is that crazy.

My computer is fairly new and I am having problems that I am waiting to find out if they are related to my not having a powerful enough of a computer. If that is the case, I will recognize that I simply will not be able to get high quality Mosaic feeds. However, you cannot blame the developers for your own machine’s limitations. I give Justin and Adrian and Shane and the rest a ton of credit for getting new upgrades out almost daily. Even if we are all not yet getting the best possible product, they are clearly working around the clock to get us there.

@MOSAIC

Just wondering why the 700k streaming quality seems to go up and down. Yesterday afternoon it wasn’t good, last night it was superb and now again today it’s not looking better then the 400k stream.

@hogan

are you noticing that on the web or just in mosaic? i noticed the same thing. i assumed they brought it down a notch to help w/ the traffic but i that wasnt confirmed.

@mosaic

OK! The medium quality is up again on the 6 screen but it’s buffering every few seconds.

@RMCC4444

I find both the web viewer and mosaic 700k feeds look worse now and each time the quality seems to go down. Watching the late games last night and the games looked great. I wish they could look like that all the time

Running Mosaic on a MacBookPro. In 4 & 6 mode, all three speeds, sound won’t start until I click on the volume bars. W/sound the voice is extremely clipped, almost a tinny/echo sound. While watching single games, sound is good at all speeds, but again I have to click the volume bars to get sound working. Also, every 2-3 minutes I get a pop up saying the games are refreshing, to get rid of this I have to click “ok”, then my screen goes back to 4 screen view and I have wait for everything to reconnect and rebuffer. If I just leave the pop-up visible, the game continues behind.

@mosaic

Also constantly re-buffering at the low quality on the 6 screen. The high quality has steadier video but the sound in very choppy.

rmcc, our front end guys have been a bit slow to update the page – we actually have a new installer for the PC, the link should be up shortly.

steve, it looks like we may have introduced an issue, which you’ve correctly identified with the latest release on the mac. the recent games refreshing has been us moving over to some different steams behind the scenes. We’ll get that resolved on the mac for tomorrow mornings build.

Justin, any word on my problem?

@Mosaic,

I use dual monitors and if I expand mosaic to fill a monitor and then click on the full screen button to watch a single game full screen, some of the game video runs onto the other monitor. It’s not much, nonetheless, it happens.

Still only getting anything watchable at the lowest speed, Choppy video and audio at medium and nothing at high speed.

Have noticed the installation puts in 2 versions of swarmcast, “Swarmcast” and “Swarmcast for MLB-TV-Mosaic” is that correct? Also why have Swarmcast in the startup folder?

@Stream condition comments
I commented saying medium quality was having issues.

@blackout issue

Blackouts are determined by IP address and other details from your account. The Mosaic should use the same blackout rules as the web site. If it is different, in that you can view a game on the Mosaic, you cant on the web, or you can view a game on the web you cant in the Mosaic then the Mosaic has an issue. If both are the same, then the issue is with the blackout server and all comments/suggestions should go to http://mlb.mlb.com/mlb/help/contact_us.jsp

@ csherwood@comcast.net

❤ 😉 thanks for the kind words

@ hogan_disciple@hotmail.com

I believe the streams come from the ballpark to the network then to MLB. So it will be different in some respect each time. I may be wrong on this end, I dont deal with the Video streams.

@steve.busby@gmail.com

I’ve yet to reproduce this, audio starts each and every time on my Mac’s. I’ll keep looking into it.

Shane, it’s doing it on my macbook pro here as well, definitely an issue.

@mosaic

The medium quality stream is working better now but still buffering about every 2 minutes. You’ve almost go it!

@hogan_disciple@hotmail.com | (regarding Dual monitor)
I’ll look into that, thanks for the heads up.

@justin

so the download on the page isnt the latest one, correct?

if so, can you update your post when the new binary gets posted?

Since MLB does not answer e-mails, I will post my issue here. When I double click on the descltop icon, I get a black screen with a huge diagonal “loading…” message. This never goes away and the browser never opens.

@mosaic

regarding emailing MLB about the blackout issue, i have on 3 separate occasions but they dont respond. i understand this isnt your responsibility but could you have your manager talk to their manager about these issues?

I believe I have solved my primary problem with MOSAIC. I think many of you may have the same problem.

Here’s what was going on… Constant rebuffering on 4 or 6 game window. Wouldn’t connect at all to in a single game window. Constant ‘stream error’ or ‘cannot connect’ error.

I was really surprised because MLB TV works great on my computer. I get big, beautiful, smooth video on the premium 700k stream. NO buffering problems. NO connection issues. NO stream errors. Graphics all work, game data is correct and in synch with the video. The connection stays solid all the time.

None of this really worked in MOSAIC. Only pieces of MOSAIC worked intermittently. On the 6 screen view, rarely did any games show up. When they happened to, they were choppy and often froze. Most of the time, the application just sat there… trying to reconnect or stuck in buffering.

I think the problem was that my router was interfering with the peer-to-peer communication that I found out is required by swarmcast. Peer-to-peer communication is not required for viewing even the 700k streams from MLB TV in a web browser which is why they worked fine while MOSAIC couldn’t even connect.

To test this, I bypassed the router, connected my computer directly to the cable modem… and VOILA! MOSAIC began working and looking like the product I expected.

I checked my router (which is a Netgear) and found that there is a setting called Universal Plug and Play that allows the peer to peer communication.

Here’s what the manual says, “The default setting for UPnP is disabled. If disabled, the router will not allow any device to automatically control the resources, such as port forwarding (mapping), of the router. If you use applications such as multi-player gaming, peer-to-peer connections, real time communications such as instant messaging, or remote assistance (a feature in Windows XP), you should enable UPnP. ”

After ‘enabling UPnP’ in the router setup, I now have some basic ability to see both 4/6 windows with video and a single window video… even on a wireless connection.

It’s not perfect, but at least something is working.

Mosaic boys, is this diagnosis reasonable?

@mosaic

There is about a 1 minute to 1 1/2 minute interval between bufferings on the medium quality setting in the 6 screen mode. Then it takes about 30 seconds for it to buffer. Don’t know if this is useful info or not.

I am still having the same problem I’ve been having from the beginning. I get the following error message (which, if I click Ignore/continue takes me to an empty black screen:

I install, but then get a message that says: System.BadImageFormatException: Retrieving the COM class factory for component with CLSID {2A7F1E4B-1724-487C-9419-F24F01CAA644} failed due to the following error: 800703e6.

at onQ.BroadbandServiceManager.BroadbandServiceManager.Initialize(Panel DisplayPanel)

at onQPlayer.PlayerForm.InitBSMAndApp()

at onQPlayer.PlayerForm.PlayerForm_VisibleChanged(Object sender, EventArgs e)

at System.Windows.Forms.Control.OnVisibleChanged(EventArgs e)

at System.Windows.Forms.ScrollableControl.OnVisibleChanged(EventArgs e)

at System.Windows.Forms.Form.OnVisibleChanged(EventArgs e)

at System.Windows.Forms.Control.WmShowWindow(Message& m)

at System.Windows.Forms.Control.WndProc(Message& m)

at System.Windows.Forms.ScrollableControl.WndProc(Message& m)

at System.Windows.Forms.ContainerControl.WndProc(Message& m)

at System.Windows.Forms.Form.WmShowWindow(Message& m)

at System.Windows.Forms.Form.WndProc(Message& m)

at onQPlayer.PlayerForm.WndProc(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies **************

mscorlib

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.42 (RTM.050727-4200)

CodeBase: file:///C:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll

—————————————-

MLBAMPlayer

Assembly Version: 1.0.2647.16122

Win32 Version: 1.0.2647.16122

CodeBase: file:///C:/Program%20Files/MLB%20TV%20Mosaic/MLBAMPlayer.exe

—————————————-

System.Windows.Forms

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.42 (RTM.050727-4200)

CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll

—————————————-

System

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.42 (RTM.050727-4200)

CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll

—————————————-

System.Drawing

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.42 (RTM.050727-4200)

CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll

—————————————-

onQ.BroadbandServiceManager

Assembly Version: 4.1.0.73

Win32 Version: 4.1.0.73

CodeBase: file:///C:/Program%20Files/MLB%20TV%20Mosaic/onQ.BroadbandServiceManager.DLL

—————————————-

System.Xml

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.42 (RTM.050727-4200)

CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll

—————————————-

Interop.SIMULATIONMANAGERLib

Assembly Version: 1.1.0.0

Win32 Version: 1.1.0.0

CodeBase: file:///C:/Program%20Files/MLB%20TV%20Mosaic/Interop.SIMULATIONMANAGERLib.DLL

—————————————-

************** JIT Debugging **************

To enable just-in-time (JIT) debugging, the .config file for this

application or computer (machine.config) must have the

jitDebugging value set in the system.windows.forms section.

The application must also be compiled with debugging

enabled.

For example:

When JIT debugging is enabled, any unhandled exception

will be sent to the JIT debugger registered on the computer

rather than be handled by this dialog box.

I’m using Windows XP Pro on a laptop PC with PLENTY of the necessary resources. I’ve gotten this problem with both IE 7, IE 6, and Mozilla Firefox 2.0.

Thanks, David

Hi Justin and Adrian,

I want to talk about this proyect. It’s good but there are many boundaries on MLB.TV Premium.

Everything is going well. Just that I can see only one game at time in the lowest quality.

I’ve 768kbps of downstream in my Internet connection and I can’t see what I’m paying for. What will You do to improve it?

Waiting for your answer,

ngel M.

PS: PS: Even after the last Update

@ dcberliner1@verizon.net
Need more info I’ll request it via email.

@rmcc4444
Thanks for the effort on the router settings and sharing the router ‘secret sauce’ with the mosaic community.

@skaus

We have seen cases (but can’t consistently reproduce) where the login popup comes up *under* the main mosaic window (where you are seeing the ‘loading…’. Try moving or resizing the main window. We entered your issue in our support database and you should have received an email response. I’ll double check that you are in our system.

@dcberliner:

This a nasty one – I may need to contact you offline for more details. Thanks for the detailed log – let me check with our developers to see if we can sort out what is going on.

Mac sound:

We have a fix for the mac sound problem – we need to pound on it a bit more to make sure it is solid and will roll in tomorrows build.

Everyone:

I can’t say enough how much we appreciate everyone taking the time to help us nail down the final issues with mosaic. This is cutting edge technology that has never been attempted before.

Indications are that most users are having a great MLB Mosaic experience – but our goal is to make this product perfect for everyone.

George (Mosaic Development Manager)

Dunno if there’s anythin different goin on but I am getting lots of stuttering video in the single game feed for the first time this week. Hope it clears up

I am still having the same problem I’ve been having from the beginning. I get the following error message (which, if I click Ignore/continue takes me to an empty black screen:

I install, but then get a message that says: System.BadImageFormatException: Retrieving the COM class factory for component with CLSID {2A7F1E4B-1724-487C-9419-F24F01CAA644} failed due to the following error: 800703e6.

at onQ.BroadbandServiceManager.BroadbandServiceManager.Initialize(Panel DisplayPanel)

at onQPlayer.PlayerForm.InitBSMAndApp()

at onQPlayer.PlayerForm.PlayerForm_VisibleChanged(Object sender, EventArgs e)

at System.Windows.Forms.Control.OnVisibleChanged(EventArgs e)

at System.Windows.Forms.ScrollableControl.OnVisibleChanged(EventArgs e)

at System.Windows.Forms.Form.OnVisibleChanged(EventArgs e)

at System.Windows.Forms.Control.WmShowWindow(Message& m)

at System.Windows.Forms.Control.WndProc(Message& m)

at System.Windows.Forms.ScrollableControl.WndProc(Message& m)

at System.Windows.Forms.ContainerControl.WndProc(Message& m)

at System.Windows.Forms.Form.WmShowWindow(Message& m)

at System.Windows.Forms.Form.WndProc(Message& m)

at onQPlayer.PlayerForm.WndProc(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies **************

mscorlib

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.42 (RTM.050727-4200)

CodeBase: file:///C:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll

—————————————-

MLBAMPlayer

Assembly Version: 1.0.2647.16122

Win32 Version: 1.0.2647.16122

CodeBase: file:///C:/Program%20Files/MLB%20TV%20Mosaic/MLBAMPlayer.exe

—————————————-

System.Windows.Forms

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.42 (RTM.050727-4200)

CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll

—————————————-

System

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.42 (RTM.050727-4200)

CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll

—————————————-

System.Drawing

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.42 (RTM.050727-4200)

CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll

—————————————-

onQ.BroadbandServiceManager

Assembly Version: 4.1.0.73

Win32 Version: 4.1.0.73

CodeBase: file:///C:/Program%20Files/MLB%20TV%20Mosaic/onQ.BroadbandServiceManager.DLL

—————————————-

System.Xml

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.42 (RTM.050727-4200)

CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll

—————————————-

Interop.SIMULATIONMANAGERLib

Assembly Version: 1.1.0.0

Win32 Version: 1.1.0.0

CodeBase: file:///C:/Program%20Files/MLB%20TV%20Mosaic/Interop.SIMULATIONMANAGERLib.DLL

—————————————-

************** JIT Debugging **************

To enable just-in-time (JIT) debugging, the .config file for this

application or computer (machine.config) must have the

jitDebugging value set in the system.windows.forms section.

The application must also be compiled with debugging

enabled.

For example:

When JIT debugging is enabled, any unhandled exception

will be sent to the JIT debugger registered on the computer

rather than be handled by this dialog box.

I’m using Windows Vista Premium on a desktop PC with PLENTY of the necessary resources. I’ve gotten this problem with IE 7.

Thanks, Derek

A lot of people are asking about ports. Here?s some information about what ports are used:

To connect and negotiate a stream connection these ports need to be open:

Out: TCP on port 1755

Out: UDP on ports 1755 and 5005

Most people behind firewalls will end up using TCP streaming. But UDP streaming is much more efficient. You can enable UDP streaming by opening up these ports:

In: UDP between ports 1024 and 5000

Here?s some information about what ports are used:

To connect and negotiate a stream connection these ports need to be open:

Out: TCP on port 1755

Out: UDP on ports 1755 and 5005

Most people behind firewalls will end up using TCP streaming. But UDP streaming is much more efficient. You can enable UDP streaming by opening up these ports:

In: UDP between ports 1024 and 5000

This would may improve the experience for normal MLB.tv users as well.

We will get this posted to the FAQ page.

George

Mosaic Development Manager

Those of you with the nice Crash under Vista.

Are you running as Administrator?

Right click the Icon and select Run as Administrator.

If you havent uninstall and reinstall, dont launch from the Setup / Install, run Mosaic from the desktop Icon. (via right click run as Administrator)

@ mosaic – Tried that, still no success.

Please someone tell me are away games suppose to be blacked out? Wish I could see the snow game in Clev although the M’s losing.

@jwneural

I was having the same problems described by jwneural. Following the reccomendation, I removed my router from the equation and plugged my laptop directly into the cable modem. This corrected the problem for me as well. Thanks for the advice. Now I will have to play around with the router settings and ports to see if I can get it to work through the router.

The video quality is still not as good as the 700k sample on the info page, but at least it now plays. I hope the quality will improve.

The only other issue I am having is that there is a numerical frame rate counter in the upper right hand corner of the window. It’s not terrible, but annoying. Does anyone else have this issue.

EVERYONE

open up those ports.. this will help DRAMATICALLY..

@mosaic

where is this FAQ you speak of?

@jwneural@yahoo.com

thank you so much, I just unplugged my router and connected straight through my cable modem and now i can get the single game streams, im using a linksys Wireless G 2.4hz model: Model: WAP54G .. only i dont know how to turn the uPnP settings on like you did with yours so im not sure how to make mosaic worth with my router now

@mosaic

we finally found my problem it was my router that is causing me not to view single games, i hooked my cable modem straight to my PC and now im getting single game view perfect, do you know anyway to make my router allow pnp sharing? so i dont have to unplug my router whenever i want to use mosaic?

@andress8181

you need to go to the “applications and games” page on your router. type in the IP address (usually 192.168.1.1) into your web browser and configure the ports from there.

How do you open ports?

@rmcc
The FAQ link http://mlb.mlb.com/mlb/help/faq_mosaic.jsp

(also in the Usefull Links section of this page)

George

Mosaic Development Manager

For some reason everything is working. No constant buffering!! This is a cool App when it works as advertised!!

@rmcc4444

where do I find the “applications and games page, do you mean on my computer, or actually go to the routers brand website?

@ALL

this isnt how to configure your linksys router for mosaic, but will give you a good general idea of how to configure ports in general.

good luck..

http://p2p.weblogsinc.com/2005/04/24/how-to-configure-your-router-to-allow-fast-bittorrent-downloads/

and holy ****. check out that snow in the cleveland game..

:wow:

Justin and Co.
Things are looking better. Keep up the good work. One question…..Is there a way to determine what version of the mosaic software I am running? It seems to have been updating when I log on but I would like to be sure I am getting all the current fixes. Thanks.

Hello,

I have not once been able to view a single game in any view, i can hear them but all i get is a black screen, i can see the line score, but where the video should be is either black or changes to a white screen. I have uninstalled & reinstalled, every time i opened mosaic before i uninstalled then reinstalled it would download an update, but nothing seems to be working…….

Justin and mosaic

The medium quality in the 6 game stream is still buffering about every minute or two. Last night it did not do this at all. Are you still working on this?

Well, I’m not really sure how, but now it works. For curious Windows users, I was always able to install and launch the app. My problem was that the Mosaic view and the 700k game view were unusable, either never connecting or updating so slowly they were like a slideshow.

I uninstalled the app, restarted, and installed the updated version discussed above. Make sure you are downloading an installer called MLBMosaicSetup.exe, not Setup.exe. After installing I noticed no difference, but quit and relaunched, and an update downloaded.

I am now able to watch the 700k single game stream, and even the 4/6 Mosaic stream works at low settings. Mosaic buffers too often at the higher quality setting to be watchable, even on a connection that should clearly support it, but I’ll take what I can get for now.

Justin and mosaic:

Sorry, it’s all too frustrating for tonight. The constant buffering is overly irritating. Going to watch on MLB.TV premium. Be back tomorrow to see if things have smoothed out.

@ mewing@gmail.com
Great! Glad its working for you.

How do i open the ports that are supposed to be opened

watching the Brewers game right now and the quality is horrendous.. both the 500k and 700k are crappy tonight. I know it might not be a mosaic issue but MLB has to figure out it’s streaming issues to get the picture quality fixed.

Please help me. I have sent 2 unanswered e-mails, and spent over an hour on hold cumulatively with no response. This simply does not work on my computer (well-equipped with super fast connection). I have asked for a fix and done everything recommended on this blog. It doesnt’t work. I simply want a refund but I get no answer. Can you please tell me how to get in touch with someone to cancel this disgrace?

@mosaic

Just to let you know I got it working now, everything is working great, clean streams and audio both in single game and 6 mosaic view. Im sure alot of the other people with single game replies are probably having the same issue with their routers blocking the ports. It took awhile through customer support with my router provider, but we got the right ports open and everything is working great now. I appreciate all the feed back and support from emails, and everyone on the blogs. I have no complaints with this service now, and am looking forward to a great season, thanks.. and best of luck to those with problems still.

Why are teams in my area blacked out when they are playing on the East Coast or the Mid-West? Isn’t that the point of this MLB.TV so that I can watch out of market games? I hope they fix this asap.

Well on day one i was a little slow, but things got better and yesterday (4/4) evrything was fine. now when i logged in today the update kicked in and now mosaic won’t work at all. I’m not sure what happened. here is my configuration

toshiba laptop with wireleess internet and a 5000+ kbps stream test from your tester. core 2 centrino with two megs ram.

again worked fine yesterday, now nothing. it keeps giving me a streaming error, any suggestions

I’ve uninstalleSystem.BadImageFormatException: Retrieving the COM class factory for component with CLSID {2A7F1E4B-1724-487C-9419-F24F01CAA644} failed due to the following error: 800703e6.
at onQ.BroadbandServiceManager.BroadbandServiceManager.Initialize(Panel DisplayPanel)

at onQPlayer.PlayerForm.InitBSMAndApp()

at onQPlayer.PlayerForm.PlayerForm_VisibleChanged(Object sender, EventArgs e)

at System.Windows.Forms.Control.OnVisibleChanged(EventArgs e)

at System.Windows.Forms.ScrollableControl.OnVisibleChanged(EventArgs e)

at System.Windows.Forms.Form.OnVisibleChanged(EventArgs e)

at System.Windows.Forms.Control.WmShowWindow(Message& m)

at System.Windows.Forms.Control.WndProc(Message& m)

at System.Windows.Forms.ScrollableControl.WndProc(Message& m)

at System.Windows.Forms.ContainerControl.WndProc(Message& m)

at System.Windows.Forms.Form.WmShowWindow(Message& m)

at System.Windows.Forms.Form.WndProc(Message& m)

at onQPlayer.PlayerForm.WndProc(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies **************

mscorlib

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.312 (rtmLHS.050727-3100)

CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll

—————————————-

MLBAMPlayer

Assembly Version: 4.1.0.78

Win32 Version: 4.1.0.78

CodeBase: file:///C:/ProgramData/MLB%20TV%20Mosaic/MLBAMPlayer.exe

—————————————-

System.Windows.Forms

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.312 (rtmLHS.050727-3100)

CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll

—————————————-

System

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.312 (rtmLHS.050727-3100)

CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll

—————————————-

System.Drawing

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.312 (rtmLHS.050727-3100)

CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll

—————————————-

onQ.BroadbandServiceManager

Assembly Version: 4.1.0.78

Win32 Version: 4.1.0.78

CodeBase: file:///C:/ProgramData/MLB%20TV%20Mosaic/onQ.BroadbandServiceManager.DLL

—————————————-

System.Xml

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.312 (rtmLHS.050727-3100)

CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll

—————————————-

Interop.SIMULATIONMANAGERLib

Assembly Version: 1.1.0.0

Win32 Version: 1.1.0.0

CodeBase: file:///C:/ProgramData/MLB%20TV%20Mosaic/Interop.SIMULATIONMANAGERLib.DLL

—————————————-

************** JIT Debugging **************

To enable just-in-time (JIT) debugging, the .config file for this

application or computer (machine.config) must have the

jitDebugging value set in the system.windows.forms section.

The application must also be compiled with debugging

enabled.

For example:

When JIT debugging is enabled, any unhandled exception

will be sent to the JIT debugger registered on the computer

rather than be handled by this dialog box.

d and reinstalled and opened via administrator still getting the following error. PLEASE HELP. I’m using vista premium. I’ve asked about this issues several times now.

@twags012

uninstall mosiac and swarmcast, reinstall, run install as an administrator, after install dont launch mosaic right away close window, run mosaic as an administrator, and this should fix it.. i was getting this error earlier today.

I have the exact same problem as twags012 and have done exactly what andress8181 has suggested and still get the same error message. Any further help????

I just uninstalled the programs and then restarted my computer. THen I downloaded the install. THis time I right clicked on the icon to open and wen up to run as administrator, instead of going to properties and then checking the box as I did earlier. I still can’t get single game views. Is the best quality you can get 1960?

If I connect directly to the cable modem I can get single game view. But I only get 700 feed what about the 1.5?

Is the Clev-Seattle game going to be shown in archive? It was blacked out for me..games on the road shouldnt.. and I want to see it. Not everyday do you get to see a blizzard.

@mosaic
yes, my video re-buffers every 10 seconds at all quality levels.

I am unable to view any picture in Mosaic get nice audio though. I had the same issue with the beta last year, but gave up on it. My computer appears to meet the requirements for Mosaic. Any ideas???

asar2001: The 6/4 screens are much higher bandwidth than the single game 700 Kbps streams. The 6/4 screens are up to 1800 Kbps for the high, and 1200 Kbps for the medium.

Even the 1200 Kbps is edging pretty close to your maximum of 1500 Kbps, so if you’re doing any web browsing, e-mail, or your broadband just lags for a moment, you’re going to have a tough time avoiding rebuffering.

I might recommend trying the lowest video quality setting in the 6/4 screen and see if that works for you. This quality setting doesn’t use Swarmcast, but its definitely better than nothing.

-Justin C.

@jwneural

Glad to see you are having better results. I do want to point out that Swarmcast doesn’t require you to enable UPnP in order to work properly. We don’t perform any peer-to-peer outside of your local network (firewall/router).

Cheers,

Chad

This is at least the 5th time I have posted this without a response.
I have a “slow motion” effect on the 4/6 screen with very choppy audio at all speeds.

I have updated my drivers as per another thread.

And are the coming soon features days, or months away. I am very anxious for those.

Thanks

I seem to have a not so typical problem. Mosaic works pretty well for me, audio/video/single game mode. But I get NO audio when watching a single game from the website. Video is fantastic even full screen.

I’ve tried Firefox, IE, updated my sound drivers, rolled back from MediaPlayer 11 to 10. I get sound watching highlights on the main MLB.com page, and in Mosaic, but NO SOUND when I choose to watch a game/highlights/condensed/anything in the media player. Works fine on my work computer running seemingly the same tools.

Media Player 10

All updates, plug-ins

SoundBlaster Live! Driver 5.12.001.0252

Please help.

I have yet to get an specific answer from anyone on this particular issue: Why are our local team’s ‘away’ games blacked out? They were not last year. We’ve paid an substantial subscription increase for 2007 and, now, get less for our money. If this is the case, come 2008, thousands of us will drop our subscriptions – the word is going out and there are thousands of angry subscribers. RSVP.

Well, I don’t know what to say. Can’t launch Mosaic.

Here are my stats:

Code 0xe434f4d Flags: 0x0000001

Record: 0x000000000000000

Event Type clr20r3

P1: mlbappstar.exe P2: 1.0.2644.18444

P3: 460c0219 P4: mscorlib P5: 2.0.0.0 P6 4333ab80 P7: 51ef

P8: 1c: system.platformnotsupported Address: 0x000000007c812a5b

System Info:

Windows NT 5.0 Build 2195

CPU Vendor Code 68747541-69746E65-444D4163

CPU Version: 00000642 CPU Feature Code: 0183F9FF

Won’t launch after it Checks for updates.

Please review and help me use your product.

Thanks.

Mike

BTW… I get a message saying I need to allow the firewall to accept MLB mosaic, which I have already done. Still, no launch.

In case anyone is noticing sound and video cut outs on the Cubs game today. Those are coming from WGN, and they have not yet said anything about it on screen that I have seen.

Whenever I go to the 6 screen view, it never shows any games or any sound when I have it on MEDIUM quality, and I know my computer easily meets the requirements. It just says “connecting” for 30 seconds then says “stream error.” How do I fix this? I didn’t think I would be wasting money on MLB.TV Premium, but if I can only get this super low video quality, I think I will be.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: