I’ve received correspondence from a number of you regarding blackouts, and wanted to respond en masse to blackout specific issues, as there has been a fair amount of mail and this will get information out to you a bit quicker. We’ve reviewed the accounts of all of you that have written in, and fixed any issues/cleaned up data where we saw that there was an issue with CC verification. Also, in the latest version of the mosaic, we’ve simplified the CC verification form.
For those that are still having trouble getting into games on either the Mosaic or MLB.TV, you’ll need now to call into our customer service department (details here: http://mlb.mlb.com/mlb/help/contact_us.jsp) and speak with a representative. We’ve heard your frustration on wait times, and are working to split blackout related call traffic to address it more efficiently. The beginnings of this are already in place. You can select option 1 on the phone, and that should get you more quickly to a representative that will be able to assist you in verifying your account.
For those that feel that they are improperly blacked out, you should call in as well, and just one call should allow them to either explain why you’re blacked out, or help you get access to the games you’d like to see.
Thanks again for your patience and understanding.