Here’s a quick status update for you all on what we’ve been working on. Again, we all appreciate the time commitment to getting this going with us.
We’re working on another build for you all that we’ll be releasing tomorrow morning, with many more updates to the app and bugfixes. I’ll post detailed release notes when the build is available.
In addition, we’re making good progress with many of you who have had installation and playback issues. Generally speaking, the issues we’re now down to are in the following areas:
End User Hardware not within System Requirements: Many of you don’t have new enough video drivers, a new enough video card (that supports DirectX 9.0c), or a PC or Mac that are fast enough to handle the player. In this case, your options are to upgrade your video card and/or your machine. The Mosaic is a next-gen high end app, and unfortunately for some, the requirements are a bit higher than for the windows media player on the MLB.com site. However, if you’re struggling with Mosaic, please note that you can still watch the high quality 700k streams on the site.
Connectivity: Some of you clearly have borderline connections to handle our high quality streams. We’re continuing to work on further optimising the swarmcast app that handles this for us in order to make things more efficient.
Video/Audio playback I’ll be posting some additional tips for those of you still struggling with this. The majority of the issues we’ve seen have been due to hardware not within system requirements, and configuration issues on your machines.
Vista Notice If you’re still struggling with getting things going on vista, please make sure you right click and select run as administrator for both the install and when you run the Mosaic program. This should clear up a lot of the issues we’ve seen.
Thank you all again for your support of the product.
Here’s a quick suggestion that might help some of you.
Windows Media Player uses a variety of methods to connect to video streams over the internet. Unfortunately, it seems that some of them are causing some problems on some of your machines, which reflects poorly on our product, as it looks to you all like it’s not working.
If you’re having trouble watching single game streams on either MLB.TV or within the Mosaic, I’d suggest trying the following:
1. Open Windows Media Player
2. Open Options, you should see a network settings tab – select this
3. You’ll see RTSP/UDP/TCP/HTTP. Try just leaving TCP and HTTP enabled, if it’s still not working, try just HTTP.
Let us know if this helps any more of you. We’ve seen this clear up issues on a number of our end users machines.
It’s come to my attention that apparently there has been some emailing going on that attempts to impersonate MLB Customer Support staff and me. To that end, please don’t give your password to anyone, unless you’ve called into MLB.com Customer Support. Also, I’ve been emailing with a bunch of you, and for reference, you can see my email address here. If you get one from someone claiming to be me or anyone on our team, and its not from mlb.com, ensequence.com, or swarmcast.com, it’s definitely not us or anyone on our product team – so please ignore them. We’re trying to focus on fixing bugs and getting those of you still having trouble up and running smoothly, and we all appreciate your contributions towards making this as efficient an experience as possible.
We just put a build up that should fix those of you having the problem on the PC where audio would start playing but you would just see black screens in the mosaic for 15-30 seconds before video comes in (sometimes worse).
Happy Easter to you all.
Here are a few tips that have come up that via the threads that have come up and hopefully will help some of you still having trouble.
-if you cant get the player tracker edit window to pop up by clicking “Edit List”, you can go here: http://www.mlb.com/mlb/fantasy/player_tracker/y2007/roster_management.jsp
just make sure you’re logged in with the same user you use to login to mosaic.
-Some users have had some luck tuning TCP parameters on your machine. Here’s a link to a tutorial and application that has helped: http://www.dslreports.com/faq/578
-There isnt a way (yet) to select different audio feeds, but the plumbing is in place in the application, and we do know how neat it would be to listen to alternate audio for a game – so stay tuned.
-For clarification, “virtual” midnight in MLB is 11am eastern time, from the perspective of the site. This means that everything rolls over to the next day at 11am eastern. I got a few emails early this morning asking about why todays games weren’t in the mosaic – this is why.
Hope you all have a great easter if you’re celebrating, or enjoy the weekend otherwise. I’m working today on getting back to those that I or our tech team haven’t gotten to yet who have emailed today, and the team is focused on additional bug fixes and stability increases, as well as updates to the application.
Some of you seem to be having trouble playing archived games, so i thought I’d spend a few minutes on the archive functionality in the mosaic. Once you’re in archived view watching the single game, there is a scrub bar at the bottom left corner of the window. By clicking and dragging this over to the right, you can advance the point in the video where you’re playing back. In addition, some of you have noticed that the linescore actually has links in it. We’ll be adding clickable linescore functionality shortly, so please check back here for an update.
Hi all,As we continue to release bugfixes and improve the stability of the product for those of you that are having trouble, we’d also very much like to hear from you all as to what you’d like to see in the product next. Please feel free to post comments here regarding features and functionality you’d like to see in future releases.
Some of you may be wondering why you’re seeing so many games blacked out today, so i thought i would put up a quick note to explain. Due to FOX’s deal with MLB, they own national rights to saturday day games up through 7pm and then we’re un-blacked out. We know theyre not all available to you via the FOX broadcasts in your various local markets and I understand it’s frustrating (as a MLB.TV fan i share your frustration, i was looking forward to watching the cubs today on Mosaic in the office while i answer your emails).
For future reference, this happens on saturdays until the post-season, and the other national blackout that will affect you on MLB.TV is the ESPN sunday night game (on some occasions they take two Sunday night games) at 8:05 PM.
Also – this is the same with the Extra Innings product – no difference from any other way you would watch baseball out of market. In addition, Gameday Audio (which you have as MLB.TV Premium subscribers) is not blacked out, so you all can listen to the games online, if you’re not able to watch them.
We have another new build for you all, addressing the following:
-Mac Audio fixes – we’re hoping this has cleared the issues from yesterday up, as well as the slowdown on audio switch issue.
-Multiple quality levels for on-demand playback
-Speeding up login on the PC
-Mosaic daily refresh process hanging some of you up is cleaned up
-Box score fixes
-Game status fixes
-Debugging/troubleshooting error messages added for sound card/driver related issues
I have a long list of emails from many of you to reply to, which I’m working through now. Apologize if i’ve been a bit slow to get back to some of you – but if you email about a mosaic related issue, i will get back to you. Again though, your best bet for a quick reply is via commenting here. We’re working on a few other ideas to consolidate feedback and issues, that will be a bit easier to track than the blog.
Thanks again for your comments and feedback. We’re all committed to getting this working for all of you. Anecdotally, traffic on the mosaic is looking quite good, and it appears that more and more of you are getting used to the app and spending more time on it, which is good to see.
We’ve seen another audio issue with the new build. As we’re working around the clock to clean things up quickly, occasionally these slip through. If you’re launching the app on a mac, and you don’t hear audio immediately, please just click on the volume to change the level, and then click back to the level you’d like and it should come in. We’ll have this resolved by tomorrow morning at the latest.