Hi all,
Here’s a quick status update for you all on what we’ve been working on. Again, we all appreciate the time commitment to getting this going with us.

We’re working on another build for you all that we’ll be releasing tomorrow morning, with many more updates to the app and bugfixes. I’ll post detailed release notes when the build is available.

In addition, we’re making good progress with many of you who have had installation and playback issues. Generally speaking, the issues we’re now down to are in the following areas:

End User Hardware not within System Requirements: Many of you don’t have new enough video drivers, a new enough video card (that supports DirectX 9.0c), or a PC or Mac that are fast enough to handle the player. In this case, your options are to upgrade your video card and/or your machine. The Mosaic is a next-gen high end app, and unfortunately for some, the requirements are a bit higher than for the windows media player on the MLB.com site. However, if you’re struggling with Mosaic, please note that you can still watch the high quality 700k streams on the site.

Connectivity: Some of you clearly have borderline connections to handle our high quality streams. We’re continuing to work on further optimising the swarmcast app that handles this for us in order to make things more efficient.

Video/Audio playback I’ll be posting some additional tips for those of you still struggling with this. The majority of the issues we’ve seen have been due to hardware not within system requirements, and configuration issues on your machines.

Vista Notice If you’re still struggling with getting things going on vista, please make sure you right click and select run as administrator for both the install and when you run the Mosaic program. This should clear up a lot of the issues we’ve seen.

Thank you all again for your support of the product.

Best,

Justin

Here’s a quick suggestion that might help some of you.
Windows Media Player uses a variety of methods to connect to video streams over the internet. Unfortunately, it seems that some of them are causing some problems on some of your machines, which reflects poorly on our product, as it looks to you all like it’s not working.

If you’re having trouble watching single game streams on either MLB.TV or within the Mosaic, I’d suggest trying the following:

1. Open Windows Media Player
2. Open Options, you should see a network settings tab – select this
3. You’ll see RTSP/UDP/TCP/HTTP. Try just leaving TCP and HTTP enabled, if it’s still not working, try just HTTP.

Let us know if this helps any more of you. We’ve seen this clear up issues on a number of our end users machines.

Thanks,

Justin

Happy Easter to you all.
Here are a few tips that have come up that via the threads that have come up and hopefully will help some of you still having trouble.

-if you cant get the player tracker edit window to pop up by clicking “Edit List”, you can go here: http://www.mlb.com/mlb/fantasy/player_tracker/y2007/roster_management.jsp

just make sure you’re logged in with the same user you use to login to mosaic.

-Some users have had some luck tuning TCP parameters on your machine. Here’s a link to a tutorial and application that has helped: http://www.dslreports.com/faq/578

-There isnt a way (yet) to select different audio feeds, but the plumbing is in place in the application, and we do know how neat it would be to listen to alternate audio for a game – so stay tuned.

-For clarification, “virtual” midnight in MLB is 11am eastern time, from the perspective of the site. This means that everything rolls over to the next day at 11am eastern. I got a few emails early this morning asking about why todays games weren’t in the mosaic – this is why.

Hope you all have a great easter if you’re celebrating, or enjoy the weekend otherwise. I’m working today on getting back to those that I or our tech team haven’t gotten to yet who have emailed today, and the team is focused on additional bug fixes and stability increases, as well as updates to the application.

Best,

Justin

Hi all,As we continue to release bugfixes and improve the stability of the product for those of you that are having trouble, we’d also very much like to hear from you all as to what you’d like to see in the product next. Please feel free to post comments here regarding features and functionality you’d like to see in future releases.
Thanks,
Justin

Some of you may be wondering why you’re seeing so many games blacked out today, so i thought i would put up a quick note to explain. Due to FOX’s deal with MLB, they own national rights to saturday day games up through 7pm and then we’re un-blacked out. We know theyre not all available to you via the FOX broadcasts in your various local markets and I understand it’s frustrating (as a MLB.TV fan i share your frustration, i was looking forward to watching the cubs today on Mosaic in the office while i answer your emails).
For future reference, this happens on saturdays until the post-season, and the other national blackout that will affect you on MLB.TV is the ESPN sunday night game (on some occasions they take two Sunday night games) at 8:05 PM.

Also – this is the same with the Extra Innings product – no difference from any other way you would watch baseball out of market. In addition, Gameday Audio (which you have as MLB.TV Premium subscribers) is not blacked out, so you all can listen to the games online, if you’re not able to watch them.

Thanks,

Justin