Hi all, quick update for you. Sorry we’ve been a bit off the air, needed to focus more on some specifics of some of the technical issues we’re working through. We’re getting a lot done, and had quite a night of work on making all of the high quality streaming work better for you all, as well as working throuogh application and install issues. Anyways, for today, we’re focused on the following:
– Those of you who are still having installation trouble, if you haven’t already – please scroll down, read the install issues thread, and post a reply with your details per the instructions there. The team will be live on that thread and will be doing our best to provide responses to problems there.

– Those of you having video/audio playback issues: I’ll post some more tips and tricks for dealing with some of the bugs we’ve identified in order to have a better experience here in the short term while we tick them off of the bug list.

— If video comes up in the 6/4 game views on the PC and Mac, and is playing but you don’t hear audio, look to see where the audio is focused, indicated by the yellow bars around the video, and click in a different game once to change the audio focus. You should see the yellow indicator move, and hear audio from that feed. then click back to the feed you want to watch, and you should have audio. We’re hoping to have this bug resolved today.

— If you launch the player on the PC and see just black, or frozen video, give it 15 or 20 seconds. We’re having some stream startup related issues, and are working through them. It will start up, it just takes a few minutes. We know this isn’t a great experience, and will have it resolved.

— If your video and audio are always stuttering badly or not playing at all (stream error all the time, never seeing buffering, etc.) this is probably a local install/video driver/connectivity issue. We’d like to hear from you and get in touch. Please send in the details of your install on the Audio/Video thread i’ll put up in a sec.

For the other video playback issues: please see the thread below, and post in the appropriate thread with your details – this will help us resolve these faster.

Today, our developers are split between working through all of the audio/video playback issues we’ve seen reported, fixing more application bugs (making sure player tracker is working well, cleaning up game specific stats feeds, etc.), and addressing the stability and installation issues that some of you have reported. We’ll provide more updates for you throughout the day, and will have a build out before games start today that will address more of these, and another later this evening.

Thank you again for your patronage and support, we’re working to get baseball to all of you as quickly as possible.

Best,

Justin

I thought I’d just take a moment and thank you all for spending so much time on here, and giving the team as much feedback as you have. Your continued participation is invaluable in helping us work through these issues.
As a serious baseball fan myself, I understand all of your frustration, and appreciate the time you all have invested in the game and in our products.

I’ll have another note for you all early tomorrow regarding the open issues we’ll be addressing from a bug/functionality perspective in our next release before games tomorrow, as well as an update on streaming. We’ll be working through the night here on getting the streaming into a more reliable state for you all.

In the meantime, anything you all can do to provide comments in the appropriate threads and keep things somewhat organized and productive will help us address issues more quickly. That said, if you want to vent, this is a good thread for it.

Thanks again,

Justin

Hi all,
In the interest of resolving the streaming issues some of you are seeing this evening, for those that are having trouble streaming, would you mind posting the following in this thread:

– OS version
– location
– connection type (dsl, cable,etc.)
– the types of problems you’re having (and which streams – 4/6 game or single game) in as much detail as you might have time to write in

any feedback you can provide would be much appreciated. This is not a mosaic only issue apparently, as we’ve had reports here that some of you are having trouble on the single game streams (which are the same MLB.TV streams we all watch on mlb.com).

Thanks,

Justin

We recently posted a new build to fix pre-game feed issues with the single game feeds. if you’re having trouble getting into any of the games tonight while pre-game – please close and re-open the mosaic app and it will download the new version.
Thanks,

Justin

I’ll pass on all of your feedback regarding the pong audio in the commercials as well. I tend to agree.

We just resolved the issue with the SF Game in single game view. if you’re still struggling with it, please close and reopen the mosaic and it should be working for you.
Thanks,

Justin